Embracing Anger As A Pathway To Empathy… And Resilience With Meag-gan O’Reilly

In Episode 63, Meag-gan O’Reilly, CEO & Co-Founder of Inherent Value Psychology INC, joins Melinda in an illuminating conversation about the importance of embracing your anger and how it helps us foster empathy with one another. They also discuss how anger helps us build resilience by allowing us to recognize our own needs and boundaries and how Systems Centered Language can be the first step to dismantling oppression and marginalization.

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The win-win of appropriate anger is you get to express it, you get to externalize it. Because when we internalize it, it kind of just erodes on us. You get to externalize it without it damaging the other person. That’s the intent. Oftentimes, it’s a conversation— a very direct point-blank conversation. Oftentimes, it’s a boundary ‘This could not happen again!’. And oftentimes, it’s an invitation for allyship.
Headshot of Meag-gan O'Reilly; a Black woman with curly black hair and a white dress
Guest Speaker

Meag-gan O’Reilly

CEO & Co-Founder of Inherent Value Psychology INC
(She/Her)

Dr. Meag-gan O’Reilly, (she/her) is a Staff Psychologist at Stanford University’s Counseling and Psychological Services (CAPS) and Adjunct Faculty in the Stanford School of Medicine. While completing her Post-Doctoral Fellowship at CAPS, Dr. O’Reilly created the first satellite clinic for Black undergraduate and graduate students across the African Diaspora. She currently serves a Program Coordinator for Outreach, Equity, and Inclusion. In this role, Dr. O’Reilly co-created the Outreach and Social Justice Seminar in 2016 with the goal of training the next generation of culturally conscious and justice-oriented clinicians.

Outside of Stanford, Dr. O’Reilly is the Co-Founder and CEO of Inherent Value Psychology INC., her private practice that provides DEI consulting, workshops, trainings, and international speaking engagements. Dr. O’Reilly is a DEI consultant for companies including Google, LYRA Health, and The United Negro College Fund’s STEM Scholar Program that supports Black college students nationwide to navigate underrepresentation and discrimination in STEM fields. She also serves as the lead clinician in a partnership with Google to provide therapeutic spaces called The Gathering Space for Black Google Employees in response to the murder of George Floyd and the chronic trauma, and grief, in the Black community. Her TEDx talk: Enough is Enough: The Power of Your Inherent Value, can be seen on YouTube and is a helpful reminder of unconditional self-worth and that our lives matter to the world.

Learn more about the host and creator of Leading With Empathy & Allyship, Melinda Briana Epler.

Transcript

Melinda: You’re listening to “Leading With Empathy & AllyShip where we have deep real conversations, to build empathy for one another and to take action to be more inclusive and lead the change in our workplaces and communities. I’m Melinda Brianna Adler, founder and CEO of Change Catalyst. I’m a diversity, equity and inclusion speaker, author, and advisor. You can learn more about my work and order a copy of my book, “How To Be An Ally”, at www.melindabrianaepler.com. Learn more about the show and sign up to join us for a live event at ally.cc. 

 

Hello, everyone, today we are talking with Dr. Meag-gan O’Reilly, staff psychologist at Stanford University and CEO and co-founder of inherent value Psychology Inc. We’ll be discussing how embracing anger can be a pathway to empathy and also a pathway to our resilience. Then we’ll also talk about System Centered Language as an alternative. So, some of the current language that we use around oppression and marginalization. 

Melinda: Well, hello, Meag-gan and welcome.

Meag-gan: I’m happy to be here. 

 

Melinda: Yes, good to see you. So, we always start with wanting to learn a bit about you and your story and how you came to do the work that you do today. 

 

Meag-gan: As a psychologist, I’m a story keeper. So, it’s nice when I get a chance to share a little bit about my story. My story, like so many of us, begins with the story of others. So, I am one of three siblings, I’m actually the baby. I think birth order can be important sometimes. And I am a first generation Caribbean American. So, my parents were born and raised in Jamaica and came over in their early 20s. And I share that because that is one of the formative parts of my identity and my story. Another formative part is that when I was around four, my mom joined the air force. So, she was a nurse in the Air Force before she recently retired. And that allowed us to move around quite a bit. When I was younger, I saw it as being uprooted like I went to three different high schools, that was hard. 

But I often lived in Italy for three years, Arizona, Texas a lot of different places. And I think that started my appetite for difference for culture for just all the different ways and permutations that life manifests in all different walks of life. So lastly, tying these two together, being the baby, you know, I saw my brother go before me, my sister goes before me, and my oldest sister had depression growing up, and she would go to therapy and come back better. And I wanted to be a part of that magic. 

So that’s what led me to study psychology and undergrad and graduate school. And also inspired by my sister, I spend a lot of my therapeutic work with marginalized groups, particularly Black folks in STEM, Black women in STEM, anywhere where we’re charting a course and being trailblazers. So here at Stanford, I created the first satellite clinic for Black students across the African diaspora to really kind of lower that barrier to getting into therapy, we know the Black community might not utilize therapy in the same way at the same rates. So, I created a satellite where they cannot come into the health center, but start getting their foot in the door with therapy. So, one of the things I’m most proud of, of my 10 years here at Stanford.

 

Melinda: Awesome. And we have a few therapists actually on the show, specifically therapists that work with Black and Brown men and also women and in BiPAP books in general. Can you talk a little bit about your work specifically, and what that looks like?

 

Meag-gan: Yes

 

Melinda:  Yes, that would be interesting.

Meag-gan: Jumping off from the satellite clinic, I really kind of specialize in undergrad and graduate students, and who are experiencing all the other things. Grad students at Stanford are experiencing, you know the Imposter Syndrome, some stereotype threat, the transition, anxiety. But these Black students are also holding, active trauma, grief. I mean, given just last year, there’s a lot more of that heap on their plate, the post COVID transitioning from zoom school to back to in person, so they’re holding what everyone else is holding, plus the elements of their race base identity-based discrimination and trauma. 

And the kicker for me is oftentimes these students, although bright in their own fields, don’t know that they’re experiencing trauma. And so, they just think they’re failing at something or not doing something well. And so, I’ve been specializing with high achievers for a while now. And one of the things I see that’s really quite tragic is because they’re high achieving, they usually attribute what they’re experienced to themselves. And that’s usually helpful because you know, if they don’t get an A on the test, so like, what could I have done better, study more, get this helper technique, but when it comes to systems of oppression, and they’re attributing the outcome to themselves, it’s a very different experience and they go off and solving the wrong problem, which is them, right, I just need to do differently, or I need to figure this out or need to try more. 

And that’s really not the antidote to oppression. So, a lot of my job is educating, teaching people how things work, how it manifests in their life, and then how to cope, but also resist and push back on systems where they can, and also how to center joy and how to center alignment with who they are. So that has been a lot about my work, let alone the evidence-based treatments for all the other things.  But that part is where liberation psychology comes in.

 

Melinda: There was so much in that. When I first started working on diversity, equity inclusion, so much of the work today was around fixing women that have Imposter Syndrome.

 

Meag-gan:  Yes. 

Melinda: Fixing, you know, creating ERGs, which are important and important for community building, important for finding a place where you can really belong and also not the answer to fixing those systemic problems. Yes, if you could talk a little bit about resistance and resilience in there, I think. Can you talk a little bit about that resistance piece and how that shows up? 

 

Meag-gan: yes, I would love to because to underscore your point, I think as a culture and as a society, we love an individual problem, or when we can pose a problem in an individual, because then we can kind of disrobe ourselves of the onus on participating in the solution, like, oh, they just need to do something better. Women just need to lean in, or X, Y, Z. So, what liberation psychology really looks at, and I think it’s by design that not even I got taught liberation psychology, my graduate school is something I had to find later on and really teach myself. But so, there’s coping strategies, which helps us kind of get by, stay afloat in something that’s stressful. 

And then there’s resistance strategies, which teaches us what’s wrong with the situation outside of us feeling poorly about it, then tries to teach us what are the ways I can maintain myself and push back towards creating something more either equitable or fair. So, let’s take one of my most common, but very important experiences, let’s say you are a student in a toxic lab, your lab for whatever reason, isn’t edifying to you in some way? Coping would be how do you kind of sit still, be quiet, get the work done, show up on time maneuver, whatever the toxicity is, maybe it’s how you’re being taught to or the use of materials, you just how do you just kind of persist? Right? 

 

Melinda: But resist herself too much?

 

Meag-gan: Yes. Just kind of stay in and assimilate really. And then resistance would say, okay, what are you needing that you’re not getting? And how can you show up in the space that, one, communicates that you need that thing, two, advocates, partners with others allies, as well as other people also not getting what they need, and come up with a way to make that voiced. And a lot of times, it’s a very fearful thing for students, because there’s a lot of power in the PI and student dynamic. So resistance is a little bit more about how to actually change it for the better for myself, rather than just survive in it.

 

Melinda: I think that might be a good segue into talking about anger. So when we discussed what you were passionate about, before this segment, you said anger, and can you talk a little bit about why?

 

Meag-gan: Yes, and my relationship with anger, I’ll call it a relationship has evolved over time. Again, going back to my origin story, being first generation, children of an immigrant, part of I think a lot of our immigrant story is assimilate, accommodate, just do a good job. Don’t ruffle feathers. And inherently that also subliminally says don’t be angry, don’t have a reason for any dissension right or attention to yourself. And so, for a while I was disconnected from my anger, right, I thought that was the more palatable and successful way to be. 

However, in therapy, hypocritically tell my clients to access their anger. From that seat, I tell people that anger is the most informative emotion and I believe that it is. And so, tapping into my own anger really kind of hit during COVID. When I wrote “System Centered Language”, and started tapping into all the things that we could no longer ignore that either was affecting my life, or really, now that I’m a mother, what type of world do I want my daughter to inherit? Who’s three. And is that happening fast enough? And anger is telling me it’s not. And so my anger has really just bubbled up over the last couple of years.

 

Melinda: Yeah, I mean, there’s definitely some stereotypes and biases around Black people specifically around anger Black women, the angry Black woman, and also when assessing leadership skills and potential, looking often at Black people in general, and especially Black woman as being too assertive and, and too overbearing, whereas White man with a similar trait would be seen as leadership material. 

 

Meag-gan: Yes, that’s angry. 

 

Melinda: Yes.

 

Meag-gan: So, you get this double bind, you’re, you’re taught to suppress it, or at least really highly encouraged to avoid consequences by suppressing it. But then when you do, there’s harm to the self. And I talk about this a lot in counseling, you feel like you don’t have your own back, you’re you either start to implode, that anger and it starts to erode on the inside out. So, I like giving people anger 101, right? One, we know that anger is natural, because it’s a part of our fight or flight system, our parasympathetic nervous system is triggered when we’re when a boundary has been crossed. Two, it also is, like I said, very informative. When you’re angry about something, it’s teaching you about your interaction with yourself in the environment. And if we have been taught to suppress that, it’s really interesting that then we don’t have the data from our anger necessary to inform some type of change. And so, I think it’s, you know, interesting that anger is the emotion that women, people of color have been taught to suppress, because it’s really our gateway into what needs to change.

 

Melinda: Yes. I think that kind of reiterates what you said, make sure that that was really heard, that boundary has been crossed. And that is crucial to people who have been marginalized and oppressed, and to really understand that that boundary has been crossed. And that is it not going back to what you said earlier, that it is not me. It is the system. It is the people around me. And it’s the system. Yes, there is a kind of healthy anger and an anger that can fester, continue beyond I think, what is healthy? How do you work with that? How do you know what’s healthy anger?

 

Meag-gan: Yes, because there is unhealthy or at least unhelpful anger. And so, I like to say appropriate anger. Because sometimes healthy and unhealthy, connotes different things for different people. And everyone has an anger story. Maybe they have someone in their family who was angry. So, when they hear the word anger, they think of that person and they don’t either don’t want to be like that. So, everyone has a relationship with anger. And so, I like to say appropriate anger is the type where there’s a win-win, where you get to express what boundary has been crossed physical, when someone touches your hair, emotional, spiritual, intellectual time boundaries, yes, we can have boundaries with their time and energy, any of those domains, right. 

So, you get to express that. But it also doesn’t diminish the other person. That’s usually when the anger becomes more on the unhealthy or unhelpful side, where it’s either physical intimidation, or condescension, even passive aggressive, which is usually the more female identified style, because, again, we’ve been taught to kind of subvert that power. So, the win-win of appropriate anger is you get to express it, you get to externalize it, because when we internalize it, it kind of just erodes on us, you get to externalize it without damaging the other person. That’s the intent. Now someone might still have a reaction to your anger, because oftentimes, people that benefit from you not having a boundary don’t really like you asserting one. So that’s something else, right? But the intent isn’t to diminish, dehumanize or condescend to that other person, they can still take it, how they take it, but that wasn’t your intent. So that is what healthy anger can look like. Oftentimes, it’s a conversation, a very direct point-blank conversation. Oftentimes, it’s a boundary “this cannot happen again”. And oftentimes, it’s an invitation for allyship, like, I need this help and serve so this can be different for me, all that is appropriate and useful anger. 

 

Melinda: Yes, I think about when there’s a microaggression happening in the moment in the workplace, for example, that it’s important as an ally to recognize when somebody is angry, when an emotion is there, present and support that person in that moment because that means that boundary has been crossed. And also, to be aware of how a person who has committed to microaggression might also become defensive and make sure that you are there as an ally in support.

 

Meag-gan: Last thing I want to say here about a year is that some anger hasn’t gone away. Some boundaries are still being crossed, right? So oftentimes, I have a lot of Black students who say, I can’t do that, or I’ll be seen as the angry Black woman or the angry Black man or the aggressive Black man. Or people say “Oh, you’re so angry all the time”. “Why are you so angry?” We have to acknowledge that there’s been no closure to a lot of angering things, right? So, constant low-grade anger is a part of the Black experience as a part of a lot of marginalized experiences. And we can just think about the James Baldwin quote of “Being a Black person, and even semi-conscious is a state of anger because you can’t unknow what you know, you can’t and feel those real feelings.” So, I think there’s a low-grade anger that a lot of marginalized people feel but also needs to have made room for.

 

Melinda: So how does anger relate to empathy?

 

Meag-gan: These two feelings are usually not seen together anytime at the opposite ends of the spectrum, right? But I actually think they’re far closer together than we think. Let’s start with empathy. Everyone loves to talk about empathy. Empathy makes us feel good. Empathy is a good emotion. So, empathy is that ability to really emotionally resonate with someone else’s experience, right? To feel what they’re feeling as if it were your own feelings, which is different from sympathy, which is feeling sorry for our almost pity at times. So, empathy is that kind of equity and emotion. Now, anger, how these two are related is if I’m feeling robust and true empathy for someone, and I’m understanding and resonating with that experience, I also want that experience if it’s a negative one to end for that person, right? So, on the bridge of protection or defense comes anger, right? I care for this person, I don’t want them hurting, they are hurting, that angers me, right? I want whatever that is causing that dehumanization or diminishment to end, that galvanizes the anger. So, I actually think one catalyzes the other.

 

Melinda: Yes, interesting. So, working with people in companies, working with leaders and companies and working to build empathy working to build allyship, it takes some time to get them to that angry point. That is not a quick path for a lot of people. It takes a lot of really deeply understanding I think the issues and that is a key piece of it. And then also, perhaps and I think it would be great for you to share your thoughts here is going to the next step of empathy is allowing yourself to have that anger and is because that can feel uncomfortable. And it also can feel like maybe when you feel a boundary is crossed, that that’s impacting your own worldview, as well. What are your thoughts about that?

 

Meag-gan: I think it has to get to the worldview level. So, taking off my psychologist hat or just moving it over to the side like a beret and putting on my consultant hat. I think anger is critical. But people think anger is unprofessional. Right? So, they kind of say, oh, push it out of the workspace, right? But I really do underscore your point that if we are feeling empathy, anger soon follows. And that is going to be that motor that drives on actually pushing the policies that need to be different. We can empathize all day, right? And it’s a big emotion, but it doesn’t have the wheels that anger does. Anger galvanizes action, right? So, what I do as a consultant as I start thinking about and helping people think about, okay, if this is true, if we can enter into this other groups worldview and their process and how they’re treated, and that angers us enough to really feel that co-resonance, then what are we spurred to do? So, my favorite allyship quote is a famous one from Liliana Watson. And I think it underscores the point I’m trying to make about anger. She says, if you’ve come here to help, you’re wasting your time. But if you’re here because your liberation is bound up in mine, then we can work and walk together. So, we have to get angry enough to the point where your harm is also harmed to me. 

 

Melinda: Yes. 

Meag-gan: Because we are connected right through empathy are literally connected to all the systems that we share. That’s another thing COVID busted open that we are intimately connected, right. So that anger kind of helps us get an aerial view of what’s actually happening.

 

Melinda: Yes, and I think it is, we are bound together, right and it is affecting all of us and it is it. Getting to the point of understanding recognizing that and then doing something about it. That is the key to allyship and advocacy. I want to circle back and just ask you, when you’re embracing your anger, what anger comes up for you in this moment? What is your anger telling you at this moment in time in this place in history?

 

Meag-gan: There’s actually a few pain-points. Your boundaries or anger or angering spots. One is, I think there’s a deep conversation I’m having, my clients are having, my friends are having around the relationship to work, right? Remote work, losing work, being out of work has spurred a great resignation, but also a great conversation on how do I integrate work into my life? Not instead of how do I squeeze life into my work, right? And it’s really angering to me that, although we’re having these intro personal epiphanies about how we want to work, where we want to work, what we want to do for work, the systems of capitalism are still such that many of us won’t be able to manifest some of those dreams and still keep a roof over our head. Right? So that’s still very angering to me.

I just noticed some of my privileges and being able to maneuver in some ways that other people can’t. 

 

Melinda: So yes, I read an article recently that made me angry, it was discussing that there are more jobs available right now than there are people to fill them. And at the same time, the people aren’t currently available and out of work, aren’t filling those because we’ve had this kind of rethinking and reclaiming almost what we want work to be, and, and that people are not willing to make compromises on that right now. So, they’re not taking those jobs. And there was a quote from an executive from a company that said “Well, we’re just kind of waiting it out, because eventually they’re going to have to take the jobs.” That made me angry.

 

Meag-gan: As it should. 

 

Melinda: Yes. That is not okay.

 

Meag-gan: Which powerplay. We really couldn’t say starving them out. Right? 

 

Melinda: Right. I do hope that our collective anger and our collective like rethinking and reevaluating what work is and what we want work to be, does actually transform work. 

 

Meag-gan: Yes, good. It’s going to take a lot of sacrifice. And then the other thing that’s continuing to anger me which is bigger than the work microcosm, is the waning in allyship, really. So, something I’ve been holding with my clients is the surge of last summer, and the wokeness, and all the statements, and then what we wouldn’t most my clients are experiencing as a drop off of that fervor of that cadence in their workspaces. There’s less resources, there’s less town halls, it’s really been dwindling over time. And that angers me, because Black lives matter. Black lives have always mattered. But it seems like in these crises, inflection points, that’s when we, you know, cyclically surge and show up and then it dies down again. So, the fact that it dies down is very angry. 

 

Melinda: Yes, me too. Yes, as an ally. Me too, quite angry about that. And working, obviously, here continuing to do the work to keep it in conversation, to keep the actions happening, to keep people learning and growing as allies. And I do think that there are still a lot of people that are activated, and some people need to be reminded, we talked about burnout in our last episode. And so many folks are experiencing a lot of things in their lives right now. And it is really important to keep allyship going and keep working to create that systemic change and also the interpersonal change that’s needed.

 

Meag-gan: And as a fairly early career consultant, DI practitioner, I had to learn the hard way that there’s some corporations that kind of want a chat box or kind of want the veneer of doing the work. And there’s others that really want to do long range consistent systems work. And I hadn’t come up with my own litmus test of who I consult with who I actually work with, because I don’t want to make a place look hospitable and then it’s hostile to people that go there. So, it was actually a very trying time I took all of last October off just due to the own my own racial trauma, just all the work and the burden and holding other people while I was going through it myself, so I gave myself a month off less last year just to just to recruit just to replenish.

 

Melinda: So maybe that is a good, good place to go back in because we mentioned risk distance and resilience. So, let’s talk a little bit about that resilience piece. What does resilience look like? And particularly in the work that you do, what does that look like? 

 

Meag-gan: Yes, Well, straight out the gate. I like to say that resilience requires replenishment. It’s not resilience when you know, whenever something comes up as a buzzword, it loses its original power and purpose. And resilience looks like now is just keep grinding. When that’s not resilience in my book, resilience, originally in the psychological literature, is how quickly are you able to adapt and bounce back to pre-impacted state, not staying impacted and just finding a way to keep going? 

That’s kind of what resilience is coded at least in really high places. So true resilience is “How do I stay backfield?” “How do I stay replenished?” Have a very radical, mechanical and use a car analogy? “How do I make sure my brake pad is thick? So, I’m not grinding on my gears?” Right? So, for me, resilience looks like regular breaks, having tried, and community who can kind of keep my perspective on the level. 

I think when you’re doing allyship and social justice work, it is angering so many times that that anger can start to I don’t want to say warp your lens, but kind of make you more anarchic than collaborative at times, right? You just want to clear down and start over. But there is a method that will get you there further than that, right. And so, tribe breaks in joy. I love talking about joy as a type of resilience and resistance. Because not all that you want to be dealing with is the hard, heavy bad stuff. You also want to center your alignment, things that bring you just sheer unadulterated joy that’s not going to show up on your resume or anything you’re doing. And it really keeps you afloat. It really keeps you engaged with the goodness of life, because that’s here for all of us. 

 

Melinda: Yes. And the ideal is that joy isn’t just when you stop working, Joy is within your work as well. Right. And that is something that redefinition of work. I think that is what several people in the world are looking at.

 

Meag-gan: Yes, right, that you’re spending that nine to five, tap, contributing and tapping into something that gives you a larger sense of connectivity and purpose.

 

Melinda: Yes, absolutely. I want to ask you first, actually, before we go into systems that are language, which I think is actually related, is how do we build more empathy for each other? What actions can we take to build more empathy for each other? What does that look like?

 

Meag-gan: It can look a lot of different ways. And not all of these are heavy lift at all. I think I know that as humans, we’re hardwired for empathy, we have mirror neurons in our brain that pick up but someone else’s facial expression is even their body language. I don’t know if you’ve ever experienced this, but you know, sitting across from maybe your girlfriend or somebody you’re talking to, and they’re using a certain hand expression, or they’re sitting like this, and eventually you’re sitting like this, like it’s in US woven into our fabric already too cohesive, and connect on this level. So, I like letting people know that it’s not something you have to download or change about yourself at the heart, the hard wires are already there. And then the one of the lowest lifts is to really listen to understand, right, as a professional listener, this is easy for me now, but a lot of our conversation is listened to respond, are listened to rebut. But a lot of us have lost sight on how to listen to just understand. And you know, when you’re doing that when you’re silent when the person is done. 

 

Melinda Briana: Right.

 

Meag-gan: Right?  you’re silent when the person is done. That means the last thing they said is still hitting your airwaves and still digesting. And then you’re starting the cognitive work of what I want to respond with. If you finished and I’m really talking that I’ve probably constructed that as you were still talking. So low hanging fruit is adding more silence and more listening space in our conversations, that could be step one, then step two is a little harder. Maybe mid-hanging fruit would be to enter into that other person’s worldview. What are the contexts and the structures and the parameters and the factors that give rise to that person thinking and feeling the way they do? 

This is hard because it asks us maybe even demands us to put ourselves aside for a moment, right? And then how our worldview how the world works for us, and enter into how it works for somebody else. And that can run us into a lot of contradictions, a lot of new knowledge, a lot of discomfort. how the world works for me as a heterosexual person is very different for how the world works for someone of the LGBT community. Me as a citizen, me as a petite person, very different for people without those identities, so I have to actually just take their word for it, and believe their truth for just a moment to really enter into their worldview, right? That fosters empathy. So, we listen, we enter into their worldview, and then we might be able to ask a question or a clarifying statement, or to dig deeper, right? I like to say psychology is more archeology, I’m usually digging new layers of history and sediment and experiences to really get down to the core of who someone is. But that’s only after listening and stepping into the world that they have for themselves. 

Melinda: Yes, I would add, because I studied cultural anthropology, that those cultural systems that impact our own worldviews are so important as well. So, let’s talk about System Centered Language. You wrote an article about System Centered Language. And we’ll link to that in the show notes or everybody can take a look at that. Can you talk about what that means and why it’s important, and how it relates to, I think, to anger?

 

Meag-gan: So, systems that are language, it’s related to what we’re talking about, about anger, because this article was birthed out of anger. So, if we remember, early COVID, where the CDC for the first time, started having demographic data about who was getting ill from COVID, more, we found that it was Black and Brown communities. And I just was, you know, reading articles and watching the news, of course, like we all were about how this was unfolding. And I started seeing a certain language, and I started feeling some type of way about that language, like, I was starting to feel angry, language like vulnerable populations at risk. And as an academic, with a statistics background. And when you write about research, you often use that language. But in just, you know, one day of like, lamenting about the whole situation, all the grief, all the trauma, the disproportionate loss, I just started writing down all those words at risk and disproportionate, vulnerable, underrepresented. And it dawned on me that what was irking me about those terms is that it housed the vulnerability or the at riskiness in the person, right? and made it sound like this, these groups of people were just inherently weaker, sicker, in some way. 

And so, I started writing about this and systems centered language, what it is, is a call to action to center the system to ode to the system when we’re talking about how people experience depression. So, for example, in the medical model, in the medical field, we already have a person’s first language. So instead of saying an alcoholic, I would say someone’s struggling with alcoholism, and the purpose there, and we probably felt the shift. And that example, is to humanize the person to separate them out of their struggle. So, you inherently treat them differently, right? If they’re just not this thing there if someone’s struggling with this disorder, right. And we need that for oppression. 

So, for example, instead of saying at risk of this group of people, Blacks, let next folks are just at risk for COVID, perhaps they’ve been more exposed, right? More often to be those frontline workers, right, not able to work remotely. So, they’re exposed to more harm, more likely to live near toxic plants and food deserts are more exposed and just inherently at risk. That’s a system issue. 

 

Melinda: Right.

 

Meag-gan: vulnerable. Now, this is a big one. Vulnerability in psychology is something a little different, where we have the courage to show up as our authentic self, that type of vulnerability is good. But this medical vulnerability makes it sound like a group of people are inherently Yes, sicker or weaker. So instead of being vulnerable, we’ve been systemically prohibited from healthy outlets or healthy strategies, right? So, we’re prohibited, not vulnerable. And then there’s the easy one, when people say history, that inherently makes us think of some way past time when it’s actually very current. Right? So that’s another shift. 

And then disproportionately, I believe that disproportionate findings are the signature of the system. Why is it that one group is so disproportionately affected by something? So instead of disproportionately we can say systemically? Right, there’s something at play that is causing this skew? Right, so disproportionately, systemically impacted? And then this one isn’t mine from the article, I found it out in the world. People in different disciplines have been writing to me about how this is shifting how they work from grant writers to teachers. And so underrepresented, which is something we often say I’ve said many times the System Centered Language alternate is systematically excluded. 

There are policies in place that have kept people out, right, rather than you’re just not making it in a very different powerful shift. And I believe that our language is important because one, we can all use it, we all have a seat at the allyship table. And two, it actually sends a frame that’s different and helps us actually channel the energies in the right direction, much like intersectionality sets a frame to help us hold that there’s actually overlapping in justices at the intersections of identities. This helps us find the system in any individual struggle.

Melinda: Thank you for that. Thank you for that framework, because there are a lot of those phrases or phrases that make me cringe every time I hear them at risk, vulnerable, or even underrepresented as I think people have been struggling with. That’s not really right. But what is right there isn’t a perfect name for my book, I talk about how there is no underrepresented is the closest I could get. But there is no perfect word, somebody please invent it. Systematically excluded. Yes, absolutely. I don’t know if it’s anger when I see you’re at risk, I’m not sure. Maybe there is some anger in that. It’s like you’re labeling kids as less than in some way. When you say at-risk youth.

 

Meag-gan: And a stereotype inherently. Yes.

 

Melinda: Is there anything else that we haven’t touched on that you want to make sure that we do touch on this topic?

 

Meag-gan: I guess the one thing that I always touch on because it’s kind of my perspective in life, and what I want to contribute with my life is that all these things we’re talking about allyship, anger, empathy, System Centered Language, really, for me comes from a place of inherent value. That’s why I found inherent value psychology, Inc. And really all about healing the worst wounds of oppression, one of the key functions of oppression is to make you feel invaluable and dehumanized. And that all this poor treatment comes from that. And so, the more that we can humanize each other and see our own value, and kind of reclaim that, the better off we’ll all be individually, but phenomenally conductively as well. And if we can see that your value is tied up with my value, and that when I value you, I’m also valuing me that virtuous purple is what I’m about galvanizing.

 

Melinda: I love that. I love that. So, I usually end each episode with a call to action. And I want to ask you, what is your call to action? After listening or watching this episode? What action would you like people to take?

Meag-gan: Yes. So, my call to action is a little bit of a data grab as well, I have an Excel spreadsheet going for the last year and a half and all the different systems centered language alternates. So, my call to action is for anyone watching listening to go ahead and read the article, get familiar with that, what that means. And then be on the lookout for a System Centered Language alternates in your own world, in your own discipline in your own families, and then send them to me, I’m going to gather them all and hopefully publish them so we can all have new terms and language that we can use to really change the frame. So be on the hunt for systems and language.

 

Melinda: Awesome. And my next question, which I think is: Where do people go to send them to you? 

 

Meag-gan: Yes. Definitely ivpsy.com, is my website, there’s a Contact Form there. And it also has all my social media handles and in case people are more familiar with the direct DM.

 

Melinda: Awesome, thank you so much for this conversation.

 

Meag-gan: Very healing, thank you Melinda.

 

Melinda: Appreciate you.

 

Meag-gan: Appreciate you.

 

Melinda: Alright, everyone that this episode does build on previous episodes. So, if you haven’t listened to them, do check out episode 25 with Dr. Kevin Simon, where we talked specifically about the impact of racism on Black and Brown men, Episode 14 with Dr. Angel Acosta and moving from structural inequality to human flourishing. Definitely some, some themes there that are aligned, and then also episode 8 with Michael Thomas on understanding intergenerational trauma, and its impact on the workplace. 

All of these, I think, go together hand in hand. And if you haven’t listened to them or watched them, please do you can find them at ally.cc on our website. And you heard from Meag-gan, please do take action. As you finish listening, make sure you take action.

For more learning resources about this episode’s topic, visit ally.cc. And please subscribe to the podcast and YouTube channel. Leave us a review and share this episode. Let’s keep building allies around the world. Leadership is a journey. It’s a journey of self-exploration, learning, unlearning, healing and taking consistent action the more we take action, the more we grow as leaders and transform our communities. So, what action we take today, leading with empathy analysis is an original show by Change Catalyst, where we build inclusive innovation through training consulting events. If you’re interested in learning more about how we can help you build empathy and allyship on your team, please visit changecatalyst.co. Thank you for listening to our show and taking action as an ally. We’ll see you next week.

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Privacy Overview

Privacy Policy

Last updated: April 25, 2023
Effective as of April 25, 2023

Introduction

Empovia is committed to protecting your privacy. This Privacy Policy applies to www.empovia.co website (the “Service”) operated by Empovia (“us”, “we”, or “our”) and governs data collection and usage at all Empovia sites and services; it does not apply to other online or offline sites, products or services. Empovia is a general audience website intended for users of all ages. The personal information of all users is collected, used, and disclosed as described in this Statement of Privacy. This Privacy Policy describes how we collect, use, and disclose your personal information in compliance with the California Consumer Privacy Act of 2018 (“CCPA”).

Please read our Terms of Service before accessing our Services. To the extent permitted under the applicable law, by accepting the Terms of Service, you agree with our privacy practices as described in this Policy. If you cannot agree with this Policy, Terms of Service, or other policies, please do not access or use our Services.

We may modify this Policy at any time, and non-material changes may apply to any Personal Information we already hold about you, as well as any new Personal Information collected after the Policy is modified. If we make changes, we will notify you by revising the date at the top of this Policy. We will provide you with advanced notice by email or telephone number, which we have on file, or through a notice on our website if we make any material changes to how we collect, use, or disclose your Personal Information or that impact your rights under this Policy. The such material change will not apply retroactively to any Personal Information we already hold about you. If you continue to access or use our Services after receiving the notice of changes, you acknowledge your acceptance of the updated Policy.

In addition, we may provide you with real-time disclosures or additional information about the Personal Information handling practices of specific parts of our Services. Such notices may supplement this Policy or provide you with additional choices about how we process your Personal Information.

Who We Are

Our website address is: https://empovia.co

Collection of Your Personal Information

The personal information we collect about you may include:

  • Identifiers such as your name, postal address, email address, and phone number;
  • Commercial information, such as products or services you purchase from us;
  • Internet or other electronic network activity information, such as your browsing history, search history, and information regarding your interaction with our website;
  • Geolocation data, such as your location;
  • Audio, electronic, visual, thermal, olfactory, or similar information, such as call recordings;
  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order and send you the order,
  • Professional or employment-related information, if you apply for a job with us; and
  • Inferences drawn from any of the information listed above to create a profile about you reflecting your preferences, characteristics, behavior, and attitudes.

We collect this personal information directly from you, as well as automatically through our website and third-party service providers. We may also obtain personal information from other sources, including publicly available databases and our business partners.

We may use your personal information for the following purposes:

  • To fulfill your requests for products and services;
  • To communicate with you about your orders, purchases, and account information;
  • To personalize your experience on our website;
  • To conduct research and analyze usage trends;
  • To comply with legal obligations and respond to lawful requests;
  • To protect our rights, interests, and property; and
  • To recruit and evaluate job applicants.

We also collect information about you during the checkout process at our store. We also use cookies to keep track of cart contents while you’re browsing our site. View our Cookie Policy below.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes such as to:

  • Send you information about your account and order
  • Create your account for our LMS
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
  • If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

When using our LMS, we store course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable). We will also store comments on courses, lessons, topics, assignments, and essays if you choose to leave them.

For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number, and credit card/payment details. Members of our team have access to the information you provide us. For example, both Administrators and Group Leaders can access Order information such as your enrolled courses, course progress, and username/email address. Any additional information added to your WordPress User Profile can also be visible to the administrator(s).

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read the Mailchimp Privacy Policy here.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Use of Cookies

Cookies are small text files that are placed on your device (e.g., computer, smartphone, or tablet) when you access our website. Cookies are used to help us enhance your user experience and to provide certain functionalities on our website. Some cookies may also collect information about your browsing behavior or usage patterns.

We use the following types of cookies on our website:

  • Strictly Necessary Cookies: These cookies are essential for the functioning of our website and cannot be turned off in our systems. They are usually set in response to your actions, such as logging in or filling out forms. You can set your browser to block these cookies, but some parts of the website may not work as a result.
  • Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, how visitors navigate between pages, and whether they receive error messages. We use this information to improve the performance and design of our website.
  • Functional Cookies: These cookies enable our website to provide enhanced functionality and personalization, such as remembering your language preferences or login information.
  • Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

We may use third-party cookies on our website for the following purposes:

  • Analytics and Performance: We use Google Analytics to collect information about how visitors use our website. Google Analytics uses cookies to collect information about your visit to our website, including your IP address, browser type, and referral source. We use this information to improve the performance and design of our website.
  • Advertising: We may use third-party advertising networks to serve advertisements on our website. These networks may use cookies to collect information about your browsing behavior and interests, and to deliver advertisements that are tailored to your interests.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You can control cookies by adjusting the settings on your browser. Most browsers allow you to block or delete cookies, or to set preferences for certain types of cookies. However, if you block or delete cookies, some parts of our website may not work properly.

We may update this Cookie Policy from time to time in response to changes in applicable laws or our use of cookies. We will notify you of any material changes to this Cookie Policy by posting the revised policy on our website or by other means. We encourage you to periodically review this Cookie Policy to stay informed about our use of cookies.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

We may share your personal information with our service providers, who help us operate our business and provide products and services to you. We may also share your personal information with third parties for other business purposes, including marketing and advertising and automated spam detection service.

We accept payments through Visa, Mastercard, American Express, PayPal, Bancontact, EPS, Apple Pay, Google Pay, and Stripe. When processing payments, some of your data will be passed to them, including information required to process or support the payment, such as the purchase total and billing information.

Please see the following for more detailed information:

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your Rights Under the CCPA

Under the CCPA, you have the following rights:

  • Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected your personal information, the purposes for which we collected your personal information, and the categories of third parties with whom we shared your personal information.
  • Right to Delete: You have the right to request that we delete your personal information that we have collected from you.
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell your personal information to third parties.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.

To exercise any of these rights, please contact us using the information provided below.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@empovia.co