TDo (Theresa Do) is a Sr. Solutions Engineer at Gladly based in San Francisco, CA. She has over 10+ yrs of pre-sales experience in SaaS based companies. Providing insight and offering consulting on how to deliver radically personal customer service is a long-held passion. TDo is well-versed in helping companies of all sizes – from start-ups that are building their name – all the way to established Fortune 100 brands. TDo is deeply passionate about racial equity, LGBTQIA+ inclusion, martial arts and any dog that crosses her path. Ask her about Dozer, her dog that is the same size and weight as her!