Building Global Inclusion Through Community

In Episode 113, Gabriela de Queiroz, Principal Cloud Advocate Manager at Microsoft, joins Melinda in an impactful discussion on building global inclusion through community. They dive into the importance of building inclusive communities to address the global gap in access and opportunity. They discuss how people can start to advocate for social change by finding out what issues they’re passionate about and recognizing what they can give back, no matter how small. They also explore key lessons from building inclusive communities that can help global leaders manage their teams more effectively.

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You don’t have to be very knowledgeable about something to give back. Anything matters; you have more to give back than you think…. Anything that you know is worth-sharing with another person…, just by sharing your experience, your background, that’s enough to give back or to share with someone else…. It’s not like you are only giving back, you are receiving. With the work with the community, I would say that I got much more back than I gave. We think that it’s very tiring and exhausting…, but it’s so little that you can give that makes a huge impact on someone’s life.
Headshot of Gabriela de Queiroz, a Latina with short black hair and brown eyes, a black shirt, and a gray neck scarf, smiling at the camera.
Guest Speaker

Gabriela de Queiroz

Principal Cloud Advocate Manager at Microsoft
(She/Her)

Gabriela de Queiroz is a Principal Cloud Advocate Manager at Microsoft. She leads and manages the Global Education Advocacy team focused on AI, Machine Learning, and Data Science.

Before that, she worked at IBM as a Program Director on Open Source, Data & AI Technologies and then as Chief Data Scientist at IBM, leading AI Strategy and Innovations.

She is actively involved with several organizations to foster an inclusive community. She is the founder of R-Ladies, a worldwide organization promoting diversity in the R community, present in more than 200 cities in 60+ countries with over 100,000 members. She is also the founder of AI Inclusive, a global organization that is helping increase the representation and participation of minorities in Artificial Intelligence.

Learn more about the host and creator of Leading With Empathy & Allyship, Melinda Briana Epler.

Transcript

MELINDA: Hello, everyone. I’m Melinda Briana Epler, Founder and CEO of Change Catalyst and author of How to Be an Ally. I’m your host of Leading With Empathy & AllyShip. Welcome!

 

Allyship is about learning, showing empathy, and taking action. That process often includes learning, unlearning, and relearning, then building empathy for people with different experiences, and above all, taking consistent action. So each week, we’ll learn from somebody new. Please be open to new ways of thinking and understanding. You can learn more about my work and sign up to join us for a live recording at ally.cc. 

 

Let’s get started. 

 

Hello, everyone. Today, our guest is Gabriela de Queiroz, Principal Cloud Advocate Manager at Microsoft, where she leads the Global Education Advocacy team focused on AI, machine learning, and data science. She’s also the Founder of R-Ladies, a worldwide organization promoting diversity in the R community, and AI Inclusive, a global organization that is helping increase the representation and participation of minorities in artificial intelligence. 

 

Today, we’ll be talking about the importance of community in creating access and opportunity. We’ll discuss what it means to be an advocate, how we build communities, and what it takes to really lead to change and reduce the global gap in access and opportunity. 

 

So welcome, Gabriela.

 

GABRIELA: Thank you, Melinda. Thank you very much for the invitation. I’m so happy to be here, to be talking about something that is very close to my heart that I love to talk about.

 

MELINDA: Awesome. Me too, I’m really excited about our conversation today. All right, Gabriela, let’s talk about you and your story first, to begin. Can you start with where you grew up and make your way to how you ended up doing the work that you do now?

 

GABRIELA: Awesome. So I’m from Brazil. So I was born and raised in Brazil, in Rio de Janeiro. And we speak Portuguese, we don’t speak Spanish. Portuguese is our main language. I was the younger of four siblings, so all my siblings are much older than me. I grew up like any kid, playing and doing sports. I was very active, I really liked to be outside and playing with others. I would watch some TV here and there. Not a very good student, to be honest, growing up. But there was a very big part of me that was like, always be surrounded by people, either family, or friends, or people that I played with. Growing up, it was interesting, the variety of things that I got exposed to. After going to high school, I went to do my bachelor degree. I had a lot of ups and downs and trying different things. Until the point where I finished my studies in statistics. Then I was working with statistics, and then I moved to work with epidemiology. Then I did a Master’s in epidemiology where my focus was on air pollution, so how air pollution affects people’s health. So I was dealing with public health data, but then applying all my statistics knowledge and making models and creating outcomes, and informing the population about the issues around air pollution. 

 

Then after I finished my Master’s is when I came to the US. So in 2012, I came to the US to do another Master’s, now back to statistics. My main goal was very interesting. Because my main goal, when I came as a Master’s student, was to learn how to speak in English, the technical terms that I already knew in Portuguese. So it was not much to add more knowledge per se, but more to know how to speak the language in more technology terms. Because we all know that especially in this area of data science and machine learning and AI, there are a lot of terminologies that you need to be aware of. So it’s kind of like learning another language. So you learn English, and then you also learn another language which is very specific to this field. Then after finishing my Master’s, I did work for different companies, small companies, and large corporations like Microsoft, IBM, as a data scientist, and then as a leader and as a manager. That’s pretty much the summary of my story.

 

MELINDA: Awesome! So you are doing a lot of incredible work as an advocate. When did you start the two organizations that you founded?

 

GABRIELA: Yeah, that’s an awesome question. So it all started when I moved from Brazil to San Francisco, which is the centre of technology, so many things happening. Then when I got here as a student, not a lot of money, so very, very limited budget, I found out something called Meetup where you would sign up and go to these events in-person after work hours, during the night. I was so amazed by how much knowledge and things that were happening in this vibrant city, all these different technologies and terminologies, and people doing amazing work. So I signed up to different meetups. I signed up to a meetup on machine learning, data science, data visualization, all these different technologies and buzzwords that were around us back then. I was going every night. I like to joke that it was kind of like going to the Disneyland, where you look to one side or look to the other side, and there are all these different options, and you don’t know what to do. If I should go to this meetup or this other meetup? Should I learn this or should I learn that? So many options, so I was amazed about the opportunities that we had, and so much knowledge for free. So I started going to these meetups. 

 

I think it makes sense to talk about the path on how the organizations came together, because it’s very much related. So I started going to these meetups every night, and then I joked that it’s like a Disneyland. But also, I was getting knowledge for free. Like, people were there after work hours, giving back to the community, giving their knowledge to us in the audience. The other fun fact was like, always, they had dinner. So for me as a student, it was the best of the worlds, where I had knowledge for free and food for free. So I would go every night, and I was always paying attention. Like, people were giving their time and giving the knowledge for free, and in my mind, it was like a cycle. You were receiving you, you were getting all of this, you were providing opportunity for everybody that is coming to these events, and then you have to do the same thing. So it’s a cycle. So you get, and you give back, you get, and you give back. That’s what I’ve always thought. It’s like, you get for free what you get, you pay for it to give back. Especially when It’s free, when people are doing that from the heart. 

 

Then I got to a point where I was like, “I think now it’s my time to give back. Is there anything that I can give back after getting so much?” Then I started to think, what are some of the options, what are some of the things that I think I’m good at that I can give back? Then I thought, well, I know a programming language called R, why don’t I do something around the R language that is one of the things that I’m passionate about? There is this whole explosion of data and data science, and R is one of the languages used in it for analysing data. 

 

But then I thought, I didn’t want to do like a general group. Because one of the things I realized by going to these events was, one, as a woman, as a foreign, as someone from the outside, I didn’t feel welcome in those places. I didn’t feel like there were people like me. The opposite. I felt the crowd, the audience was all the same, all White guys. So then I’m like, I don’t want to feel the same feeling that I was feeling when I went to these meetups where I didn’t feel this sense of community, I was very in the corner. I felt like, what about if I do something different, what about if I give back and I create something that is going to be inclusive, that is going to be friendly, that is going to be diverse? That’s how the first community came together, which is called R-Ladies. That was the first organization, where I was giving back some of the knowledge that I had, but also creating this safe environment for others to learn to build this community together. To be honest, it was something very individual, because I didn’t have this community, and I wanted a community for me to feel included. So I’m like, I’m going to create a community for me, and then that’s how it all came together.

 

MELINDA: I love that. I believe that advocacy is a huge piece of allyship, and this idea of giving back. I love that idea of that cycle, that we receive support, we receive guidance, we receive free information, and then when we’re ready, we give back; we turn it back over. Perhaps, we do that in a bit of a different way, like you did. It was to look at, well, who is this not reaching? How can I help reach them? How can I change the ecosystem so that more people feel like they belong in that space? I love that. 

 

So with the two organizations that you created, can you talk a little bit about what the problem is that you’re working to solve? I mean, in terms of gender, that’s pretty clear. When it comes to looking at a global community, I think there’s a different layer on top of that as well. Can you talk about that a bit?

 

GABRIELA: Yeah, absolutely. So there is, of course, the gender that we all talk about. I would say, back then, 10 years ago, it was the main focus. It was all about gender, and then I think it was even further, the reach was further than that. The reach was further than that, in the sense of like, we were reaching out underserved communities. So communities that didn’t have the basics, like the basic infrastructure or the basic knowledge, to go and advance in their career, or to get into the data science or AI or machine learning field. So we were empowering those communities as well, on getting access to the resources that, as someone being in the US, we had. So in that sense, it was beyond the agenda, or it was much more than that; the reach was much more than that. 

 

Then with the other organization, AI Inclusive, it’s the same way. I started that organization seven years later, but I took a lot of my learning from R-Ladies to create this other community. The only, I would say, difference was, one, it was language agnostic; we were not related to one programming language, but any language. But it was very interesting and timely important. Because back then in 2018, we were in the centre of discussion around AI and AI discrimination and all the problems that AI were causing, and the majority of population were not aware. The majority of population that were going to be suffering because of the AI technology, they were not aware. They thought that AI and the implications were something very futuristic, something that was not part of the lives at all. So with AI Inclusive, one of the things that we did was like, “Hey, this is what is happening now, this is a fact to you now. If it’s not, it’s probably going to be a fact to you in the very near future. So you should be aware.”

 

MELINDA: Yeah. For anybody who’s interested in learning a little bit more about that, too, Episode 92 with Lydia X. Z. Brown, we talked about the impact of surveillance tech and AI on marginalized populations too, it’s really important. So what you’re doing is not only creating that awareness, but also getting folks involved in the creation of it as well, right?

 

GABRIELA: Absolutely yes, we need them to be with us in this journey. That’s one of the issues that we had is, because we didn’t have a diverse population working on the creation of those algorithms, things went in a very bad way. So we need to bring all these communities with us in this journey.

 

MELINDA: Yeah, lots of examples of that out in the world. Driverless cars that don’t see Black people on the road at night, the automatic water faucets that only see certain skin tones, and the list goes on and on. The Google algorithms when arised, so many different things happened, and have continued to happen as a result of this. 

 

Let’s talk about community and what that means to you. What does community mean to you, why is it important to you?

 

GABRIELA: It’s kind of cheesy to say, but it means everything. Everything that is related with or for community is a big chunk or a big piece of who I am. There is no way that I would be where I am today, actually be the person that I am today, without the communities that surrounded me, either by creating the communities or being with communities. So if you think about how lonely the journey can be, and I’m very much talking right now about the whole journey of your career. But even if you think about other things, like when we all get older, it’s so important to have this community for us to have like a better life. It’s all well-known, and there is data backing this up. But when I talk about the community, I’m talking more about the career aspect. 

 

There are so many great stories, not only by myself, but these stories that I heard of like, because I was inserted or because I was with this community, I had the strength to keep going and change my career, or I felt like I belonged here. So I had this network of people that were like me, or that had things to add to myself, that made me knowledgeable or gave me strength to change, which we all know how hard it is to do any change by yourself if you don’t have one, two, three, 20 people around you surrounding you.

 

MELINDA: Yeah, absolutely. Community can make such a difference in your career, you talked a little bit about that. But how has community made a difference for you or not made a difference for you?

 

GABRIELA: Yeah, it made a difference from people knowing my work. So when I was changing jobs, or when I was feeling down because something happened, and I didn’t have anyone at work to talk to, I had my community where I know that I could trust them. One example was, I was in this team of engineers, and I was the only data scientist, and they couldn’t understand my work. Their mindset was very different from my mindset or my training, and I felt so lonely that I didn’t have anyone to talk about the problems or the challenges that I was facing inside my job. There was no one that could relate. So I went back to my community and said, this is what is happening, what do you all think about this? I had so much great support and ideas and suggestions, and we brainstormed together. I’m like: “Wow, I’m so happy that I have this community. Because otherwise, I would be lost in this job, or maybe I would not have the confidence to do any changes inside this particular job.” So that was one example, I cannot imagine being in this journey by myself without any support. Going back to the community, we all know, there is this saying that it takes a village to raise a child, for example, and it takes a community to make us change, whatever change we want to have. It is very similar in religion; the community is so much similar in so many aspects.

 

MELINDA: Yeah, absolutely. Creating communities where people feel they belong, they’re safe and they feel like they belong, is a critical piece of that too. You can have a community where you still feel like you’re on the periphery, and you are not going to get the same experiences, as if you feel like you truly belong within that community. 

 

So what kind of impact have you seen, as you look at people who have been in your programme, on their lives, their careers? What kind of impact are you seeing?

 

GABRIELA: Yeah, there are a few stories. But one story that I always remember is this person, and that she was a stay-at-home mom for over a decade. She was raising her child by herself, and then she had to stop her full-time job. She was doing a few things here and there, and she really wanted to go and get a job in data science. Then she found out about this community, she found that there was a chapter. So the organization, we have chapters, and the chapters are based in cities. So she found out that there was this group, and then she found out that there was a chapter near her house, and she started going and going. She was like, “First of all, I had no idea what they were talking about. But I felt so part of the community, even though it seemed that I had no technical knowledge at all. But I felt so welcomed in that community that I’m like, I’m going to stick with this, and I’m going to learn, and I’m sure that I’m going to succeed here because I have this community by my side.” So she started going to this data institute, again, to the point where she was like, “Okay, I’ve been getting so much, I want to give back.” She became a chapter leader, and then after a while, going to these events, she got a job. So after, again, 10 years at home, she got a job, I think it was at Disney first, in a data-related job. She’s been going up the ladder since then, and I felt it was so inspiring. Because, like, can you see the shift that she made with the support of the community? 

 

There were other examples of such stories on more remote cities, where they don’t have, as I mentioned, the infrastructure or the basics, and they would get together. Like, the woman would get together, and I remember this picture where they all had babies, and they went to this place to learn about the R language or the data science piece of it. In the back of the room, they had their partners taking care of the child while they were learning this technology. I felt that was so empowering, that they also had this community over there, and their partners over there helping them during this time, so they could get upskilled on their careers or their lives. It was so empowering to see that. When someone shared that picture, I was like, wow, this is amazing! They didn’t even have computers. Even though the technology is on computer, they didn’t have computers, they had a whiteboard, and they had a paper and pen. I was like, this is motivation. This is the power of community. This is how community can change their lives.

 

MELINDA: That job at Disney creates a whole new wealth generation within the family, within the community, and hopefully, they are also giving back in the future as well. So it really can fundamentally shift individual lives, communities around those neighbourhoods, and also our technology as well. Because that knowledge and experience is essential to creating truly inclusive technology.

 

GABRIELA: Yeah. One of the interesting points that I saw is, there are some places that are so hard for us to reach, so hard that you cannot reach, unless you have someone that belongs to that particular community. So another example for R-Ladies, we had chapters in these very small cities that we had no idea that we were there. But because someone knew someone, it was kind of like passing this word about this community, that they were like: “Oh, we should have something over here, even though we have no connection with the outside world. But I get what this community is trying to do, let’s replicate that in our community.” So I think the impact was even broader than what we can see.

 

MELINDA: Yeah, absolutely. I’m sure. And who knows, moving forward, how many people we’ve inspired to then give back as well. 

 

I want to ask you something here. I really believe, and our research shows, that advocacy is a key piece of allyship, and of creating change, and really creating diversity, equity, and inclusion, broadly across our technology, as well as in our cultures and in our communities. So what would you recommend to somebody who wants to give back, who wants to do something, but isn’t really sure how to start?

 

GABRIELA: That’s a great question. Let’s say that you don’t have to be very knowledgeable about something to give back, anything matters. You have more to give back than you think. Because sometimes we think: “Oh no, I need to be an expert, or I need to be very knowledgeable about this, or I have to be at a different level.” But no, that’s not true. Anything that you know is worth it, sharing with another person or giving back. Like, anything matters! The same goes for the relationship. Sometimes people think: “Oh, I don’t want to be a mentor, or I’m not ready to be a mentor, to give back as a mentor. Because I’m not there yet, I don’t have enough knowledge to share with my mentee.” I’m like, you do. You have more than you think. There are so many different ways that you can give back. Just by sharing your experience, your background, that’s enough to give back or to share with someone else. It’s usually like a two-side, it’s not only one side. It’s not like you are only giving back, you are receiving. With the work with the community, I would say that I got much more back than I gave. We think that it’s very tiring and it’s exhausting. It can be, sure. But it’s so little that you can give that makes a huge impact on someone’s life, just by giving a little bit.

 

MELINDA: Yeah, it’s amazing, and so true. I mean, when I think about the ways that people have supported me in the past and made a difference for me in my life, it’s been something that they said in that moment, or an action that took them five or maybe 10 minutes. It is not a big amount of time, necessarily. Starting a programme is amazing, and I have both done that. But you can also give back in so many other ways that can make a significant impact in somebody’s life.

 

GABRIELA: Exactly. I am a huge believer that you lead by example. As a leader, we talk a lot about this, lead by example. So this is one way of like, you are giving an example to your community, or to your employees, or to your mentees, or to the people you manage, you are showing them the value. Hopefully, my hope is, they will do the same, and they will pass this forward to the new generation or to other people. 

 

MELINDA: Yeah, absolutely. So you talked about what you’ve received, you mentioned that. Can you talk a little bit more about what is that? What have you received, and then how have you taken that back to your teams as well? 

 

GABRIELA: Yeah, so all these stories. When I see someone sharing their stories or their achievements, or how the community changed the way that they think, or how the community has changed their lives, this is like what I feel. It’s like, “Oh yes, this is what I was hoping for.” Or when they come to me and say, “Hey, Gabriela, this is the best community ever, I’ve never felt so much included than I feel in this community,” especially when It’s coming from specific communities and people that have never felt this sense of community before. So this is huge for me, that I’m moving the needle a little bit. So any story that I hear, it can be a very big story, or even something like “I feel comfortable by being in this place,” that is the biggest reward for me. I bring all my community learnings to my teams, as well as making sure that I’m hearing and listening to them, that I am hearing other voices. That when I’m building a team, my team is diverse, that they feel included, making sure that I have the safe space for them as well that they feel safe to share and to talk. So there are so many learnings that I got from the community, it reflects in my work today. Just now I’m seeing, “Oh, wow, this is all the learning that I got from all these years because of my work with communities.” I feel like I’m a better manager and a better leader because of the work and the learnings that I had with building the communities.

 

MELINDA: Can I ask you, for managers and leaders who are working with global teams, who may be working with people with different regions they’ve never even been to and don’t know a lot about, what are some learnings that you have gained, that you might share with them in terms of working with global teams?

 

GABRIELA: Yeah, my team nowadays is very global. I have people from different places, like Africa, Italy, UK, US, South America, so it’s all over. I would say the first thing is curiosity. Like, be curious about the place or where they are, and listen, and try to have this conversation. Because there are so many things that we don’t know, so many different things that it’s cultural, that you don’t know because you were not there. One example, again, that we learned with the community is, R-Ladies is more focused on gender minorities. In some places, they could not say this, that we have a focus. That was kind of like against the law, or not culturally accepted. So they had to rephrase the mission of the group to something else, because they could not say the focus is more on this group or that group. So there are a lot of learnings from just being exposed to all these different communities that were in places, that we had no idea because we were in this other part of the world. 

 

Going back to being managing a global team, again, curiosity, trying to be curious and to listen to what people in your team have to offer. Instead of you coming with our very biased US-centric region on how things work. One related example that I was thinking now is, I was talking to my team about a new tool, and I was like, “Oh, this tool is great because it just needs to connect to the internet and then you you don’t have to do any setup. You just need a computer and an internet, and then you can start your work.” Then someone came to me and said, “But, Gabriela, this is not going to work here.” I’m like, “Why not? You only need the internet and a computer.” “Oh, our internet is not reliable, we cannot rely on internet to do the work.” I’m like, yes, of course! So sometimes even myself, with the experience of coming from the place that I came from, sometimes I forget, and I’m so glad that I have these other people in my team that they feel safe to tell me that.

 

MELINDA: Absolutely. So creating that safe space for people to come back and say, wait a minute, is a key piece of being an inclusive leader, too. Being open to that feedback. Anything else that you have noticed already other recommendations when working with a global team?

 

GABRIELA: Yes. There was another thing that I have been doing right now with my team. Every six months, we go for this, which is something that we call team agreements or guidelines. I’m like, what are the things that we should do as a team? What are, let’s say, agreements that we have, in terms of meetings and time zones? Especially because we have people from all over the world, what about time zones, respect their time-offs? How they like to be called, like, what are the pronouns? Maybe you need more focused time, so please block your calendar. Because I need some time that I need to be focused, and no one can interrupt me. So we have this team agreement that we do every six months, where every person on the team has a say, and we agree as a team, for the next six months, “This is our agreement, we are going to do our best to follow this agreement.” It’s something that has been working very well with us, and we feel like, at least from the feedback that I get, that they feel that they are heard, and they are respected. 

 

MELINDA: I love that, that’s fantastic. So it’s sort of like an agreement. It’s like when I’m doing a workshop, we have ground rules, or we have a mutual agreement at the beginning of a workshop too, this is our protocol for working together. I love it.

 

GABRIELA: Yeah, exactly. Also, it’s not forever, it’s every six months, and it can be even less than that. We go over it again, to make sure that it’s still true, it’s still applicable to everybody, if there is any change, or anything that you’re like, “Oh, this didn’t work, let’s change.” So it’s also like a way for us to have this open dialogue, where we can change things. It’s not written in stone, it’s not forever, but It’s something that is ongoing, and we can change it. We can try, and if it doesn’t work, we can try again and we can adjust.

 

MELINDA: I love that, those two pieces were so powerful. Is there anything else that you can think of that might be useful?

 

GABRIELA: Not that I can think of. I can say that it’s a big challenge, leading a global team, and you have to change your mindset. You know that it’s going to be very rare, the times where you have everybody together as a team. But make sure that you have some overlap in terms of times, where you can see your team face-to-face, because it’s so important. But then you have also this other time that you have to learn how to work async, where you have a lot of documents. So there is a lot of writing, it’s much more wider than this face-to-face interaction. But just make sure that you don’t miss the face-to-face interaction, it’s so important. This one-on-one time or the time with your team as a whole, so they feel part of a team, instead of like feeling, “Oh, because I’m here in this part of the world, I’m totally excluded.” No, we as a leader, we need to make sure that we are including everybody all the time.

 

MELINDA: Awesome. A follow-up question. You mentioned that your team gave you that feedback. Can you think of, as a manager, how you open yourself up to that feedback? How you let your team know and create that safe space for doing that?

 

GABRIELA: Yeah, I start by being vulnerable. I’m very vulnerable with my teams. I try to show them that I’m a human, that I have my meltdowns, or I have times where I’m so all over that I need some quiet time, or that I need to take a break, or that I need to go for a walk, or that I have to take care of my family. So I’m very vocal and transparent of the things that are happening with me. So they feel like, “Oh yeah, Gabriela, she is going through this as well.” It’s kind of like I’m giving permission to my team to have the same things. In a way, it’s like I’m showing them that they can also have or be in similar situations, so they don’t have to hide. Because I’m not hiding and I’m a leader, where usually, we think that leaders don’t have problems, they don’t have to do many things at the same time; they have a village helping them. That’s not true most of the time. So I try to show them that I have problems, that I fail, that I do not succeed all the time, that I’m insecure, that my confidence is not every time high. I feel that it gives them the permission to show or to bring their whole self to work, and they feel comfortable with sharing their thoughts and giving me feedback. They give me very true feedback, and I’ve learned to take the feedback, to pause and to listen. Then if there is anything that I want to say, I take this pause, and then I say something. But it’s more like, I take all the feedback as something that is constructive, that it’s coming from a good place and that I will do something about it. That I’m curious to learn more, tell me more.

 

MELINDA: Yeah, I love it. I think that what we talked about at the beginning was you developing these communities of practice and building access and opportunity, and you’re also building a community with your team as well. It’s a global community where you’re creating a safe space for people to be whoever they are, and to contribute to the ground rules or the mutual agreement together that really drives how you work together, and that you’re creating a safe space for people to be vulnerable and to give feedback to one another and to you as a leader. I think that that sense of community is coming through in your team work as well.

 

GABRIELA: Yeah, it’s interesting. Because my role now at Microsoft, I work with students. So I work with and for students and educators. One of the core things that we do is to create this community for students. It’s so interesting, because it’s like a full circle. Now I’m working with students and creating this community where they feel like they are part of a place, that they belong. It’s global. So we have students from all over the place. The core is, having this community where they can learn, where we can share our knowledge, where they can upskill and get into this field and get a job. It’s so interesting to see how things come together, and without even planning that much, the community is somehow included as part of my full-time job. So it’s so interesting to see, as I navigate, and we navigate throughout our career, there is one aspect that comes with us, no matter where we go.

 

MELINDA: Yeah, absolutely. I know that as a leader, and also, you’ve founded two different organizations, that you’re doing a lot. Part of being an inclusive leader, being an advocate, really driving change across the ecosystem, it takes energy, and it takes emotional as well as cognitive work as well. So I want to ask you, just how do you take care of yourself? What are the ways that you make sure you don’t get depleted and that you’re replenishing?

 

GABRIELA: Yes. I’ve been better and better with this as I get older, is making sure that I have time for myself, that I’m building my resilience, that I have enough on my tank so then I can give back the better of me. So it’s something that I’m very mindful, that before giving back, I need to refuel myself so I have something to give back. Otherwise, I don’t have anything to give back or to give. The community work or work with people, it’s something that energizes me. So even though there is this drain, it’s very draining to deal with people, to be a manager, to be a leader, because there are a lot of hard conversations, and you’re dealing with emotions as well. There is this other aspect that energizes me, that it’s like leading and unblocking people and empowering people. So I would say, luckily, one side can balance the other as well. So it’s not draining, that I’m taking all my energy and I’m totally out of energy. It’s the other way. It also brings me energy and brings me inspiration to keep going.

 

MELINDA: I love it. So this show is focused on creating a space for people to learn and then to take action. So I want to ask you, after folks listen or watch this episode, what action would you like them to take?

 

GABRIELA: I would say, look around, there’s some opportunities. Because again, there are plenty of opportunities of things that you can give back. You can start small. You can become a volunteer in some organization. All these organizations that I mentioned, for example, they are all volunteer-based. So we need volunteers, we need people to help us to keep spreading the knowledge. So we need more people to be on this journey with us. So look around, see what are the opportunities that there are. If you cannot find, just ask around. Because there is always someone needing something that you can offer. I don’t have any specific website. But if there is any topic or anything that you are passionate about, this is one of the easiest ways to give back. If there is something that you care about, go and see if there is any place that you can give or you can help on that one. 

 

I feel like listening to your podcast and your book is a great way for you to be more knowledgeable and to learn. Sometimes, people are not doing it, not because they are bad people, but because they don’t have exposure or they don’t know about it. So the more you get exposed to all these different environments and different people, people from different backgrounds, the more you can be more knowledgeable. I would say, it’s also more that you can understand what are the gaps that you have. So get exposed, try to get out of your small world and try to explore things that are you are not aware of, that you don’t know that exist. Try to get more exposure on that.

 

MELINDA: I love it. Where can people learn more about you and your work?

 

GABRIELA: Yeah. So I have a website, it’s K-roz.com. LinkedIn, Twitter, Instagram, I’m all over the social media. At Microsoft, you can look for Student Hub, which is a place where students can come and find materials to use, and there’s different paths if you’re a student. But for myself, any place in the social media world, I’m there.

 

MELINDA: Fantastic, thank you. Thank you, Gabriela.

 

GABRIELA: Thank you very much.

 

MELINDA: Yeah, I appreciate you sharing your knowledge and experience. 

 

GABRIELA: Thank you. 

 

MELINDA: All right, everyone. Please do take action as a result of listening to this, and see you next week. 

 

We’ll share resources and a transcript from this discussion at ally.cc. And please make sure to subscribe to our channel and rate this show, it makes a difference for us. Thank you for being part of our community. 

 

Remember, the more we take action, the more we grow as humans and as leaders, and the more we transform our communities. So what action will you take today? Let us know your actions by emailing podcast@ChangeCatalyst.co or reaching out on social media. 

 

Leading With Empathy & AllyShip is a show by Change Catalyst, where we build inclusive innovation through training, consulting, and events. You can learn more about us at change catalyst.co. So let’s keep building allyship across our communities and around the world. 

 

Thank you for listening.

Empovia logo
Privacy Overview

Privacy Policy

Last updated: April 25, 2023
Effective as of April 25, 2023

Introduction

Empovia is committed to protecting your privacy. This Privacy Policy applies to www.empovia.co website (the “Service”) operated by Empovia (“us”, “we”, or “our”) and governs data collection and usage at all Empovia sites and services; it does not apply to other online or offline sites, products or services. Empovia is a general audience website intended for users of all ages. The personal information of all users is collected, used, and disclosed as described in this Statement of Privacy. This Privacy Policy describes how we collect, use, and disclose your personal information in compliance with the California Consumer Privacy Act of 2018 (“CCPA”).

Please read our Terms of Service before accessing our Services. To the extent permitted under the applicable law, by accepting the Terms of Service, you agree with our privacy practices as described in this Policy. If you cannot agree with this Policy, Terms of Service, or other policies, please do not access or use our Services.

We may modify this Policy at any time, and non-material changes may apply to any Personal Information we already hold about you, as well as any new Personal Information collected after the Policy is modified. If we make changes, we will notify you by revising the date at the top of this Policy. We will provide you with advanced notice by email or telephone number, which we have on file, or through a notice on our website if we make any material changes to how we collect, use, or disclose your Personal Information or that impact your rights under this Policy. The such material change will not apply retroactively to any Personal Information we already hold about you. If you continue to access or use our Services after receiving the notice of changes, you acknowledge your acceptance of the updated Policy.

In addition, we may provide you with real-time disclosures or additional information about the Personal Information handling practices of specific parts of our Services. Such notices may supplement this Policy or provide you with additional choices about how we process your Personal Information.

Who We Are

Our website address is: https://empovia.co

Collection of Your Personal Information

The personal information we collect about you may include:

  • Identifiers such as your name, postal address, email address, and phone number;
  • Commercial information, such as products or services you purchase from us;
  • Internet or other electronic network activity information, such as your browsing history, search history, and information regarding your interaction with our website;
  • Geolocation data, such as your location;
  • Audio, electronic, visual, thermal, olfactory, or similar information, such as call recordings;
  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order and send you the order,
  • Professional or employment-related information, if you apply for a job with us; and
  • Inferences drawn from any of the information listed above to create a profile about you reflecting your preferences, characteristics, behavior, and attitudes.

We collect this personal information directly from you, as well as automatically through our website and third-party service providers. We may also obtain personal information from other sources, including publicly available databases and our business partners.

We may use your personal information for the following purposes:

  • To fulfill your requests for products and services;
  • To communicate with you about your orders, purchases, and account information;
  • To personalize your experience on our website;
  • To conduct research and analyze usage trends;
  • To comply with legal obligations and respond to lawful requests;
  • To protect our rights, interests, and property; and
  • To recruit and evaluate job applicants.

We also collect information about you during the checkout process at our store. We also use cookies to keep track of cart contents while you’re browsing our site. View our Cookie Policy below.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes such as to:

  • Send you information about your account and order
  • Create your account for our LMS
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
  • If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

When using our LMS, we store course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable). We will also store comments on courses, lessons, topics, assignments, and essays if you choose to leave them.

For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number, and credit card/payment details. Members of our team have access to the information you provide us. For example, both Administrators and Group Leaders can access Order information such as your enrolled courses, course progress, and username/email address. Any additional information added to your WordPress User Profile can also be visible to the administrator(s).

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read the Mailchimp Privacy Policy here.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Use of Cookies

Cookies are small text files that are placed on your device (e.g., computer, smartphone, or tablet) when you access our website. Cookies are used to help us enhance your user experience and to provide certain functionalities on our website. Some cookies may also collect information about your browsing behavior or usage patterns.

We use the following types of cookies on our website:

  • Strictly Necessary Cookies: These cookies are essential for the functioning of our website and cannot be turned off in our systems. They are usually set in response to your actions, such as logging in or filling out forms. You can set your browser to block these cookies, but some parts of the website may not work as a result.
  • Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, how visitors navigate between pages, and whether they receive error messages. We use this information to improve the performance and design of our website.
  • Functional Cookies: These cookies enable our website to provide enhanced functionality and personalization, such as remembering your language preferences or login information.
  • Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

We may use third-party cookies on our website for the following purposes:

  • Analytics and Performance: We use Google Analytics to collect information about how visitors use our website. Google Analytics uses cookies to collect information about your visit to our website, including your IP address, browser type, and referral source. We use this information to improve the performance and design of our website.
  • Advertising: We may use third-party advertising networks to serve advertisements on our website. These networks may use cookies to collect information about your browsing behavior and interests, and to deliver advertisements that are tailored to your interests.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You can control cookies by adjusting the settings on your browser. Most browsers allow you to block or delete cookies, or to set preferences for certain types of cookies. However, if you block or delete cookies, some parts of our website may not work properly.

We may update this Cookie Policy from time to time in response to changes in applicable laws or our use of cookies. We will notify you of any material changes to this Cookie Policy by posting the revised policy on our website or by other means. We encourage you to periodically review this Cookie Policy to stay informed about our use of cookies.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

We may share your personal information with our service providers, who help us operate our business and provide products and services to you. We may also share your personal information with third parties for other business purposes, including marketing and advertising and automated spam detection service.

We accept payments through Visa, Mastercard, American Express, PayPal, Bancontact, EPS, Apple Pay, Google Pay, and Stripe. When processing payments, some of your data will be passed to them, including information required to process or support the payment, such as the purchase total and billing information.

Please see the following for more detailed information:

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your Rights Under the CCPA

Under the CCPA, you have the following rights:

  • Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected your personal information, the purposes for which we collected your personal information, and the categories of third parties with whom we shared your personal information.
  • Right to Delete: You have the right to request that we delete your personal information that we have collected from you.
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell your personal information to third parties.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.

To exercise any of these rights, please contact us using the information provided below.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@empovia.co