How Exclusion & Epigenetics Shape Our Sense Of Belonging With Rajkumari Neogy

In Episode 95, Rajkumari Neogy, Executive Coach at iBelong, joins Melinda in an in-depth discussion about how exclusion and epigenetics, the study of how behavior and environment can affect the way our genes are expressed and inherited, can impact our sense of belonging. They explore meaningful practices of empathy and representation to address transgenerational trauma and recover the affected parts of our brains from discrimination, racism, and other stressors that destroy our psychological safety. Rajkumari also suggests how managers and employees can work better together to create pathways for healing and cultures of belonging in the workplace.

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Language is the most powerful tool that we have at our disposal in which we can leverage rewiring ourselves and others. Every single conversation, we are rewiring someone. And in every single thought that we have, we’re rewiring ourselves. So, when we start to think of the magnitude of how much we speak and how every sentence coming out of our mouth—or shuffling through our thoughts—is shifting and rewiring us constantly, this means that now we have an opportunity to take time to shift over to the right hemisphere and really understand, unpack, and master the relational aspects of how we speak. We have already mastered effective ways of speaking…, everyone understands being productive, being effective, being a high performer, and how to achieve…. Learning to speak a new language of kindness, of care, of empathy, will rewire brains, minds, hearts, and the nervous system.
Headshot of Rajkumari Neogy, a French-Canadian/East Indian nonbinary person with short salt and pepper hair and a navy blue button-down with a black suit jacket, holding hands and smiling at the camera.
Guest Speaker

Rajkumari Neogy

Executive Coach at ibelong
(She or He)

Rajkumari has worked with organizations worldwide, including HelloSign, Slack, Glympse, Salesforce, Gainsight, Twilio, Google, Guidewire, Intera, WhiteOps, Trumaker, Stratus, Ever AI, Walt Disney Animation Studios, Wells Fargo, Cisco Systems, Facebook, United States Digital Service (USDS), Shuddle, HopSkipDrive, Autodesk, Amazon and Adobe. In 2013, S/He founded iRestart, which provides expertise in the areas of leadership development and organizational epigenetics. S/He is the creator of the iRestart coaching framework, the Disruptive Diversity Boot Camp, and the author of The WIT Factor: Shifting the Workplace Paradigm by Becoming Your Optimal Self.

Possessing a rare blend of techno-babble and touchy-feely, Rajkumari brings my keen insight and systems-thinking perspective to provide holistic and integrative solutions when addressing complex problems. S/He believe that the qualities of passionate self-reflection and dedicated curiosity (two sides of the same coin) define true leadership.

Learn more about the host and creator of Leading With Empathy & Allyship, Melinda Briana Epler.

Transcript

MELINDA: Welcome to Leading With Empathy & Allyship, where we have deep real conversations to build empathy for one another, and to take action to be more inclusive, and to lead the change in our workplaces and communities. 

 

I’m Melinda Briana Epler, founder and CEO of Change Catalyst and author of How to Be an Ally. I’m a Diversity, Equity, and Inclusion speaker, advocate, and advisor. You can learn more about my work and sign up to join us for a live recording at ally.cc. 

 

All right, let’s dive in. 

 

MELINDA: Well, hello, everyone. Today our guest is Rajkumari Neogy, executive coach at ibelong. You all had heard or seen Rajkumari before earlier in Episode 89, where we discussed how to create psychologically safe spaces at work for LGBTQIA+ folks with Valentina Jaramillo and David Ciocca. 

 

Today, we’ll pick up where we left off in our last session on epigenetics and psychological safety. In this episode, we’ll discuss the role of epigenetics and belonging, in particular. Rajkumari will explain in much better detail, but essentially, epigenetics is the science that focuses on how behaviors and our environment can impact our genes and genetic expression. 

 

Our environment can actually change how our genes work, which is important when we’re addressing the impact of exclusion, microaggressions, racism, ableism, and other -isms that can impact how we navigate the world, how we present ourselves in the world, not just in our minds and careers, but also in our bodies as well. So, hello again, Rajkumari. Welcome.

 

RAJKUMARI: Hello, Melinda. Thank you so much for having me.

 

MELINDA: Yeah, glad to have this conversation today. I’m excited to continue where we left off before.

 

RAJKUMARI: Yes, I’m very, very excited to also continue the conversation, considering where we are in the world right now.

 

MELINDA: Yeah, no kidding. No kidding. In our last session, we didn’t talk much about your background and your life. Let’s start by just talking a little bit about that. Can you share a bit about you? Where did you grow up? How did you come to do the work that you do today?

 

RAJKUMARI: Absolutely. Oh, wow. I don’t get to often actually share that, so thank you for asking. 

 

MELINDA: Yeah. 

 

RAJKUMARI: I was born in Canada on the East Coast, Montreal. The coldest I’ve ever experienced was -44 with the wind chill. That was cold. That froze my jeans on me when I was walking Downtown in Montreal.

 

MELINDA: Your jeans and your internal genes, I think maybe too. Wow. 

 

RAJKUMARI: I left. When I was 10, we came to Los Angeles, California. That was definitely a shock. I spent the year wanting to go back home to the suburbs of Canada, but that did not happen. I have been here ever since good four decades later. I’ve been in the Bay Area. We left LA and came to the Bay Area a year later, Palo Alto. 

 

And then, I like to say that I was born in startups. And then, I graduated into the tech world of Adobe and Facebook. The first part of my career was as a technologist. Ironically, I can’t even operate my iPhone at this point in my life, which is hilarious. But I’ve traveled the world many times around as an expert in DVDs.

 

MELINDA: That’s really helpful now.

 

RAJKUMARI: Right. Exactly. I was part of the DVD Forum when it was first getting started. As we all know, DVDs barely exist now. That was an interesting moment, but I just laugh at the fact that I used to be hardcore into technology, and now I can barely operate anything except my car. I do well with my car. That’s all that matters.

 

MELINDA: How did you end up doing the work that you do now? What is that work? How did you end up there?

 

RAJKUMARI: Yes. Well, I feel comfortable saying this now, but I actually did not enjoy my job at Adobe at all. As a technologist, it required more and more technological skill sets that needed to be constantly updated. I was always in the L&D world. What I loved about my role was the people. 

 

I remember a moment at Adobe. I think it was about a year and a half into my job. I had traveled somewhere in the Midwest. At one moment, the vice-president of that company, of that department, pulled me out into the corridor and said, “Hey, are you noticing the dynamic between this person and that person?” 

 

I said, “Not only am I noticing the dynamic of that person and that person, but I’m also noticing your dynamic and how it’s actually impacting the dynamics of everyone.” It was at that moment that I realized that my superpower is to really see how humans interact and to kind of deconstruct and disseminate what’s happening. Kind of really unpack what’s happening and share that with people. 

 

It was a really valuable moment. I think this person had an aha-moment, actually. I think it started to shift a little differently in the room. We had two days together. I came back, and I thought, “You know what, it’s time to get a master’s in leadership development.” This is really what I want to do. I really want to work with people, but not with the technology aspect of it. And here we are, me being completely unable to use my phone except to make a call. I don’t know what happened.

 

MELINDA: You went too far, far away from technology.

 

RAJKUMARI: Well, I joke about that because I was so in my left hemisphere. For so many decades, really understanding the impact, the cause, and effect, the binary lens of technology. Like, this equals that. When you click this, this will happen. Right? How do you code this? And now, I’m all about the somatic right hemisphere intersectionality of things. So, I think that’s what happened. I may have lost a few neurons in the transition.

 

MELINDA: Change the way those neurons work, for sure.

 

RAJKUMARI: I think. Let’s go with that.

 

MELINDA: Can you share a bit more? I kind of gave a rudimentary definition of epigenetics, but can you talk a little bit more about what epigenetics is?

 

RAJKUMARI: Right. I think the definition you gave is spot on. I think a really simple way to understand epigenetics is by looking at it from a stress lens. The levels of stress that one experiences over the course of time start to impact how our cells show up for us start to impact and recondition, if you will, our nervous system. 

 

I think a perfect example is where we are right now in the world. I can only speak for myself, but I certainly feel an incredible sense of heaviness. I think what I’ve experienced is this continuous challenge of painful experiences that I’m witnessing across the globe, in this country, and everywhere else, and to continually have this exposure to so much pain week after week, after week, after week. 

 

I think for me, I’m coming up on two and a half years since the pandemic. I think many of us might be as well. I’m exhausted emotionally, and that is taking a toll on how I’m showing up. It’s taking a toll on the clients that I can hold. 

 

I was recently invited to do a keynote at a conference in San Diego in September for the Early Childhood Mental Health Conference. The reason why I’m saying this is because I had to get vetted by a medical doctor about my epigenetics and the research and make sure I was sound. It was a really awesome conversation, which led down the road of secondhand trauma. 

 

He was talking about how social workers and therapists are exposed to secondhand trauma. I said, “Whoa, whoa, whoa. Wait a second. What is that, and how does one get that?” It came to be that he diagnosed me over Zoom that I had secondhand trauma from the level of executive coaching and the holding of space that I do every single day. What I need to know/do moving forward is to really kind of take care of myself in a different way.

 

MELINDA: Yeah. Doing diversity, equity, and inclusion work also have that and some executive coaching to run inclusive leadership coaching. So, often helping leaders very early on in their understanding of diversity, equity, and inclusion. There’s definitely toxicity that can come about in this work and also in hearing people’s experiences, traumatic experiences, too. We can definitely take those on both in our minds and our bodies. 

 

I started seeing a therapist almost exactly a year ago because I started to realize that you know what, there are ways that this stuff, the second hand trauma, is living in my body and how I think about things that I need to work through.

 

RAJKUMARI: Yeah, absolutely. Absolutely.

 

MELINDA: So, let’s talk about how discrimination, how exclusion can impact our epigenetics. You kind of touched on this. I will say that in our last episode, which is Episode 89, we talked about intergenerational trauma and transgenerational trauma. We could talk a bit about that, but I want to also get to how this impacts the way we show up and navigate our work life, how this impacts our work.

 

RAJKUMARI: It significantly impacts our work. I was sharing Module 2 today on understanding humans at work. It’s a course that I deliver. Module 2 is all about exclusion. We start off with kind of talking about the three tiers of exclusion. 

 

The first tier seems innocuous or innocent, but the reality is it’s not. It comes in the form of being interrupted, being dismissed, and being ignored. It grows into being blamed, ridiculed, humiliated, hearing something offensive, which kind of creates a shock in our body. 

 

Tier two looks like bullying, micromanaging, gaslighting, refusing to be accountable or take feedback kind of a thing. And then the most atrocious tier is any -ism or phobia, so racism, Islamophobia, ableism, transphobia, things like that. 

 

And so, when we’re on the receiving end of exclusion, this actually lights up the parts of our brain that registers pain. So, being on the receiving end of exclusion is like being kicked in the shin or being punched in the gut kind of a thing. It hurts. It really, really hurts. 

 

The research, I think I’ve shared this with you now several times, just because our conversations keep circling back to this. I think it’s just so powerful that those on the receiving end of racism have shown in MRI scans to have developed lesions. This is a heartbreaking piece of data. 

 

Black babies born in the US have three times more cortisol, more stress right out of the gate. This is something that Resmaa Menakem who’s the author of My Grandmother’s Hands talks about. I think in his interview with Krista Tippett, On Being, that he mentioned that. 

 

Do you know the song sticks and stones can break my bones but if you reverse it, words or names can never hurt me or something like that? That’s not true. That’s actually very untrue. Words are even more hurtful, because they carry with them a neurochemical signature. And so, the way in which we speak allows us to rewire our brain. So, the words that we use are really important. 

 

There was a really interesting study that was done with individuals who I think only spoke one language, and they were asked to read names of flowers in Latin that they had never heard of, and different parts of the brain lit up. This was really interesting. 

 

So, as we start to allow ourselves to speak with greater resonance, that is the key that allows us to create these cultures of belonging. It’s the key that brings us toward healing and integration with working with our trauma. This power of language allows us to neurochemically shift who we are, and that is what is so important. 

 

In this conversation today around exclusion, one of the attendees shared that in her previous company, they really practiced a culture of appreciation. She went on and talked about how amazing it was, et cetera, et cetera. I said, “This is a perfect example of the neurochemical language that we use to create different experiences for each other.” 

 

MELINDA: Can you talk a bit about when somebody has more cortisol in their system, when somebody has lesions from trauma that might be transgenerational trauma or trauma from discrimination, from racism, from any of the -isms? How does that impact how we navigate work, how we navigate our work life?

 

RAJKUMARI: Well, that’s a great question. I want to just preface this with that I am not licensed in any capacity. This is all opinion. Imagine carrying stress in your body. I think we can all imagine that. And imagine carrying stress in our bodies that we’re not aware of. That’s what the transgenerational aspect of the epigenetic piece is about, according to Rachel Yehuda. She talks about the fact that we carry traits, tragedies, and traumas in our bodies for 210 years. 

 

According to Dr. Joy DeGruy, who’s the author of Post Traumatic Slave Syndrome, we carry it for 300 years. According to Resmaa Manakem, author of My Grandmother’s Hands, we carry it for 490 years. So, I would say it would be almost impossible to note all of the stresses that we’re carrying in our bodies, especially the transgenerational ones. 

 

But what we do know are the stories. So many of us know the hardship that our parents and grandparents endured. That lens or that key into those stories is the through line to how we’re showing up at work. That through line allows us to understand that maybe because my mother had to go through the reeducation camps in China, or my grandfather survived the Holocaust in the concentration camps, or my lineage comes from slavery. 

 

Or in my case, we lost a lot of land. We were ousted from parts of India that then became Bangladesh, the Muslim parts and sent to different parts of India. All of those hardships. And I wasn’t there for my great grandfather, right. I wasn’t there. 

 

But what has been really beautiful is to witness patterns throughout the generations. So, in the research that I did, I noticed a pattern of wealth. That pattern was specific to loss. For example, the loss of wealth. It happened to my great grandfather. It happened to my grandfather. It happened with my father. And then, it happened to me. Right? 

 

So, these are the opportunities for us to look for those patterns. Because maybe from that loss, I then gain a scarcity mindset. Maybe I will start to hoard things. Maybe I start to not see the bigger picture. Maybe a strategy is difficult for me. Maybe a growth mindset is challenging or even threatening. Maybe I can’t advocate for resources, or budget, or headcount because I just want to keep my group really small because that makes me feel safe. Right? So, all of these things start to impact our leadership styles unbeknownst to us.

 

MELINDA: Yeah. And then related to this, and I think you’re starting to get there too, is how does this impact our own identity and the way we see ourselves in the world. 

 

RAJKUMARI: Whew!

 

MELINDA: I know this is a lot of the work that you do in your coaching and your work.

 

RAJKUMARI: It shapes us. It shapes who we are. There’s some research that shows that social status is embedded in our DNA. What? What?! You know, I grew up as a child hearing every single day from my parents, from my father’s side, my grandparents. We spent many years with my grandparents. “You’re Brahmin. You’re a Neogy. You’re Brahmin. You’re a Neogy.”  

 

And so, I’m like, “Okay, great.” I don’t even know what that is as a kid but, “Woo-hoo! Yehey!” And then, as I grew up, I started to understand what Brahmin means, which is in the caste system, it’s the highest caste. Okay. So, there was, I will admit, a moment of time where I kind of puffed out my chest and walked around from the world, you know, kind of holding that energy. 

 

Did it serve me? I don’t know. But I certainly witnessed myself showing up in ways that were less empathic, less kind. I remember being in grad school and every time I wanted to speak up and share a perspective, I would start my sentence with, “Well, I don’t mean to be an asshole but…” 

 

MELINDA: Oh!

 

RAJKUMARI: When I’m saying something. It wasn’t ’till, I would say, three semesters into grad school, a friend of mine turned to me and said, “Hey, Rajkumari. Do you know that every single time you share an idea or your thought, you begin with, ‘I don’t mean to be an asshole but…?’” 

 

So, as I reflected on this many moons later after grad school, I had this conditioning of being Brahmin, which turned out to be antithetical to the essence and values of who I was, but I wanted to belong, so I adopted this identity to please my grandparents in the Indian side of my family, and then I kept apologizing for it as an adult. 

 

This is kind of a mind-blowing thought. I had to rewire my own identity. The reason why I left Facebook was I didn’t enjoy who I was becoming, and who I was becoming was in line with how I was conditioned to become, and I really no longer wanted that attachment. I wanted to really experience a life that was aligned with my own values of generosity, my own values of kindness and empathy. There was some abrasion to that.

 

MELINDA: Yeah, I definitely went on a similar path. In college for me. It was in college realizing that I really wanted to be a more empathetic human than how I grew up and spent some time really exploring that. So, you said social status can be embedded in our DNA. What I’m also hearing is it’s transmittable, we can change it.

 

RAJKUMARI: Absolutely. You know, one of the things is I talk about how our sense of belonging is preprogrammed right out of the gate because of our epigenetics. So, we have in our systems, in our bodies, a very intricate process that allows us to constantly scan for safety, for danger, and for life threatening situations, and people all the time. 

 

Steven Porges, who wrote a book called Polyvagal Theory, has a 40-year body of research around the nervous system and how our sense of safety shows up in the world and how we move through danger and life-threatening situations and safety while we’re at work. While we’re at work, right. And so, he coined this term neuroception. 

 

What is so interesting for me in the research that I’ve done is that our sense of neuroception, our sense of belonging, is a default setting that we have as we enter the world that gets stabilized and conditioned even more so as we grow up in our family. 

 

The amazing thing about epigenetics is that we can start to rewire our nervous system. We can rewire the parts of our brains, the circuitry of emotion and motivation to shift that neurochemical experience, to shift our sense of safety, to shift our sense of belonging in the world. And then from there be able to start to really create cultures of inclusion in a much more meaningful and authentic way.

 

MELINDA: Interesting. We’ve touched on empathy a bit. Let’s talk a bit more about empathy. How does empathy impact epigenetics or can it?

 

RAJKUMARI: Absolutely, 100%. So, when we have empathy, empathy is an experience that we have in our care circuit. So, we’re hardwired for the motivational aspects of who we are. And we’re motivated by the emotional and the relational aspects of who we are. So, it’s a bi-hemispheric experience, left versus right. 

 

Iain McGilchrist has a phenomenal book, has several phenomenal books that really do a beautiful deep dive into understanding the left hemisphere versus the right hemisphere. That is someone that I would highly recommend if you wanted to get into understanding the science of who we are as humans. 

 

When we have this experience of empathy, we step into oxytocin. We step into endogenous opioids. We move into a place of appreciation. We move into a place of connection, vulnerability. We build a community. Right now, you and I are in a community in this conversation, right? So, all of these things secrete oxytocin. We feel safe with each other. We start to begin to allow ourselves to trust each other through that level of safety. 

 

When I’m able to name needs that are not being met for you in the moment of your pain or your hardship, and really kind of start to see you, to value you, to hear you, then that creates even more of a place of safety for you. And then that empathy is then reciprocated back to me. So, there’s this beautiful, cyclical experience that happens through empathy. 

 

The thing that empathy does so beautifully, and Sarah Payton, who is the author of Your Resonant Self speaks so beautifully that empathy is a way to quickly heal a rupture that we can go back in time, whether it’s three hours ago, or three weeks ago, or three months ago, three years ago, three decades ago, that we can heal a rupture, a disconnect, because empathy allows us to really heal through that bond. What is it? The self. 

 

MELINDA: Empathy as the self. Actually, I want to talk about one more thing that we have mentioned in private conversations, but I think it’s important in this context too is representation and how representation also impacts our sense of belonging. Can you say a bit about that?

 

RAJKUMARI: Yes, absolutely. So, you know, the #RepresentationMatters is so important because there’s science behind it. The science is the following. It’s a little bit of a poignant heartbreaking experience. I mean, much of the science is, when I delve into it. 

 

When we see ourselves out in the world, when we see versions of ourselves out in the world, our nervous system moves into calm. When we don’t see ourselves in the world, our nervous systems move into panic. If we have continually not seen ourselves, then we are living in an undercurrent of panic we’re not even aware of. Over time, we may have coded that as a threat or a discomfort. So, I think again, going back to Resmaa Menakem’s interview with Krista Tippett, On Being, I think he speaks to this very elegantly. Very elegantly. 

 

A couple years ago, I think right before the pandemic, I went to go meet some new clients at a cafe in Berkeley, California. It’s about a 45-minute drive/35-minute drive for me. I walked into the cafe and right away, I see two androgynous looking women sitting, having a conversation, and drinking coffee. I did a double take and went, “Whoa, wait a minute.” It like was an error message that took me a while to register because I am an androgynous woman. 

 

I was finally seeing myself in the world. I was challenged at that moment. I had to take a beat, take a breath. Right? And so, that gave me a lot of data about myself in that moment, and the internalized oppression that I have done in order to survive in the communities and societies in which I find myself, and the healing that was required for me to go back to my therapist and say, “So, this happened, and it sucked. Can we talk about?”

 

MELINDA: Yeah, that is so important. When you’re a part of the dominant culture in many, many ways, when you have the privilege to be around people who are very much like you, you don’t necessarily understand this piece of being underrepresented in our media, our movies, our books, and even video games. Not representing, not even representing in terms of characters, let alone the authors of those and the stories that are told. Or misrepresenting even worse, right? In some ways, that impact can be so strong, and it can be so impactful on the way we see ourselves and the way we navigate the world. 

 

I mean, I as a bisexual woman didn’t really have that term even when I was younger. I don’t know. I’ve never heard that term and never saw anybody who had identified that way. It’s a very different world now, I think, in a lot of places, where children can grow up seeing some representation now. But still, it’s not perfect, for sure. And in many regions, not at all. That can impact us in so many different ways and how we see ourselves. 

 

So, given all we’ve talked about so far from the impact of exclusion, of discrimination on our epigenetics, and in on how we see ourselves, our identity, and also the importance of representation and of empathy, do you have some suggestions for how we work to create cultures of belonging in our workplaces?

 

RAJKUMARI: Thank you. Absolutely. You know, the left hemisphere speaks a very different language than the right hemisphere. Sarah Payton talks about how we’re wired to belong, and we’re wired to form relationships. How we rewire our brain is by the relationships that we surround ourselves with and the language that we use. 

 

Language is the most powerful tool that we have at our disposal in which we can leverage rewiring ourselves and others. Every single conversation, we are rewiring someone. And in every single thought that we have, we’re rewiring ourselves. 

 

So, when we start to think of the magnitude of how much we speak and how every sentence coming out of our mouth or shuffling through our thoughts is shifting and rewiring us constantly. This means that now we have an opportunity to take time to shift over to the right hemisphere and really understand, unpack, and master the relational aspects of how we speak. 

 

We have already mastered effective ways of speaking. Nobody needs to master this. Maybe succinctly, and maybe being more direct would be helpful. But everyone understands being productive, being effective, being a high performer, and how to achieve. We don’t need any listicles on that. Learning to speak a new language of kindness, of care, of empathy, will rewire brains, minds, and hearts, and the nervous system. 

 

The science is starting to point too. There isn’t any official research yet. Sarah was very clear to make me say those words exactly. She’s adorable. The science is pointing to how we calm ourselves down through resonance. How we connect back to ourselves is through resonance. And when we are so focused on external validation in any form, whether it’s our bank accounts, our OKRs, or to-do-list, that puts us back in our left hemisphere. 

 

We have to learn to balance that experience of life with our right hemisphere, and how to validate our experiences because if we are ourselves, not taking time to know our feelings, not taking time to unpack the needs that are not being met, then what we are doing is becoming masters at gaslighting our own selves. 

 

The opposite of gaslighting is validating. When we start to become masters at validating who we are, we don’t have to agree with where we are. We don’t have to agree with it, we can change it. But we need to validate it first. And then, we can leave. It’s just like getting your parking ticket validated. You can only leave once you get validated.

 

MELINDA: Then, you can change direction. Right.

 

RAJKUMARI: But you can’t get out until you pay your ticket.

 

MELINDA: So, can you give us some thoughts about how managers in particular might support their teams better by creating a culture of belonging or creating pathways for healing? I think both of those are possibilities as a manager.

 

RAJKUMARI: Yes, absolutely. I think the first and foremost thing to do is to start with how you’re showing up as a leader to begin to explore inclusive leadership, empathic leadership, resonant leadership, come to understanding humans at work, all of the things, servant leadership. Right? This is all right hemisphere experience. So, any leadership style that is geared toward a resonant style of connection is key, because that’s going to rewire different parts of who you are and give you a balanced leadership style. Right? 

 

When I was doing the Biology of Belonging Bootcamp years and years ago, when I was still going to offices every single day at client sites. We ran a six-week bootcamp, the Belonging Bootcamp. We pull the data off of that bootcamp at the end. I really honestly expected that the biggest unmet need of the participants would be belonging, and safety. I just expected that because we talked about it all the time. It wasn’t. It was being valued and that the contribution they were delivering mattered. 

 

The neurochemistry of being mattered, being valued, is endogenous opioids. We have gone through an opioid epidemic; we are going through another one. What does that tell you? Right? So, how are we showing up? How are we creating resonance for ourselves? How are we modeling that resonance to our team? So, that creates the through line of authenticity, because how we behave gives permission for others to behave. How we communicate gives permission for others to communicate. There’s a great book called The Advantage by Patrick Lencioni, who also did—Oh, no. What was the other book? Dysfunctional teams? Something like that.

 

MELINDA: Yeah, so you’ve mentioned several resources here. We’ll definitely put those in the show notes for everybody to be able to access when we put this up.

 

RAJKUMARI: Thank you. Thank you so much. I think it’s The Five Dysfunctions of a Team. That’s his book.

 

MELINDA: Okay. Awesome. And so, one of the things I think you’ve kind of hinted at along the way here that I think would be helpful for managers too is that epigenetics around, you know, when people don’t get along. For example, on teams. Can you share a bit about as a manager, how you might navigate that thinking about with the lens of epigenetics in mind?

 

RAJKUMARI: Oh, that’s a big question. Yes. It’s a very big question. I’ll just share a story. I was asked to coach an executive team in Los Angeles. I flew down every week. The biggest complaint that started or kicked off our engagement was that the CEO and the head of sales were not getting along. The head of engineering who was just recently hired was ready to quit six weeks later. So, I came in. I sat down. I began my session by drawing an epigenetic map for every single person, one on one, I do this with every client. The CEO–.

 

MELINDA: Sorry. Sorry to interrupt for a second. Can you share what an epigenetic map is? What does that mean? 

 

RAJKUMARI: Of course. Thank you so much for catching that. Absolutely. I’m just so used to having my PowerPoints in my head, and that I’m looking at them. When I draw an epigenetic map, I simply draw the name of the person, the names of their parents, and the names of their grandparents, and then I start to source stories of hardship and exclusion. Because what I’m looking for are the stress factors. What I’m looking for are the places of exclusion because that’s where I know is going to be the biggest juice and what is actually the through line of why there’s an impediment around communication or collaboration. 

 

MELINDA: Got it. 

 

RAJKUMARI: So, I draw the maps. I quickly see the immediate pattern of the fact that the CEO comes from grandparents who survived the Holocaust. And the head of sales comes from grandparents who were not  seized in the Third Reich. It would make complete sense to me that they were at odds with each other. The term that was given to the head of sales was unrelenting, and just a bully. 

 

What we quickly started to do is unpack that. The head of sales was actually quite resistant to the coaching. It was very fascinating to witness that level of resistance. He would go along with it because it was paid for and it was a mandate, and he would cry in the sessions. 

 

I would ask him what the tears were about. He couldn’t connect to that. He ended up becoming my biggest referral, which is hilarious. And really kind of understanding the depth of his work. I will also say that the head of engineering went to dinner, Christmas Eve, at the head of sales’ home. 

 

So, this is the power of creating cultures of belonging. This is the power of understanding the value of how our behaviors impact the stressors in our team dynamics. If we can go from someone who wants to quit after six weeks because of a person to dinner at their house for the holidays, that’s huge.

 

MELINDA: Yeah, absolutely. That means we’re really deeply getting to know someone, right? And getting to know people on your team, building that understanding, and empathy. 

 

RAJKUMARI: And vulnerability. 

 

MELINDA: Yeah. We’re about out of time. I know we could talk for hours about this topic. Given all that we’ve talked about today, what action would you like people to take away? I mean, what action would you like people to take coming away from our discussion together today?

 

RAJKUMARI: To become more curious about the patterns in your leadership style and where those trigger points are for you, and the root cause of those triggers. Because most likely, they’re epigenetically rooted. Then, if you shift that rooted cause, then your external environment automatically updates itself.

 

MELINDA: Fantastic. I love it. I am going to do that myself. That’s great. Where can people learn more about your work, Rajkumari?

 

RAJKUMARI: If you would like to come to Biology of Belonging Bootcamp, we will be offering that on August 29th. I’ll be advertising that on LinkedIn. So, please follow me on LinkedIn. There is no cost for this 12-week Belonging Bootcamp. It is what I give back to the world so that people can start to reconnect to themselves and show up differently for themselves, for others, and for the world at large. 

 

And if you’d like to learn more about understanding humans at work, I would be happy to share more. You can go to ibelong.com. Sign up for our newsletter and look for announcements.

 

MELINDA: Fantastic. Thank you. Thank you for this conversation and for all you do. 

 

RAJKUMARI: Thanks so much for having me. 

 

MELINDA: Yeah. And everyone, we will share the episodes again. We will share the episodes mentioned today in our show notes at ally.cc. And until next week, please continue to learn, show empathy, and take concrete action as an ally. Thank you all. 

 

Alright everyone, this is the end of Season 7. So we’re going to take a break and we will be back in a few weeks. In the meantime, please check out any past episodes you might have missed, and we’ll see you soon.

 

MELINDA: To learn more about this episode’s topic, visit ally.cc. 

 

Allyship is a journey. It’s a journey of self-exploration, learning, unlearning, healing, and taking consistent action. And the more we take action, the more we grow as leaders and transform our communities. So, what action will you take today? 

 

Please share your actions and learning with us by emailing podcast@ChangeCatalyst.co or on social media because we’d love to hear from you. And thank you for listening. Please subscribe to the podcast and the YouTube channel and share this. Let’s keep building allies around the world. 

 

Leading With Empathy & Allyship is an original show by Change Catalyst, where we build inclusive innovation through training, consulting, and events. I appreciate you listening to our show and taking action as an ally. See you next week.

Empovia logo
Privacy Overview

Privacy Policy

Last updated: April 25, 2023
Effective as of April 25, 2023

Introduction

Empovia is committed to protecting your privacy. This Privacy Policy applies to www.empovia.co website (the “Service”) operated by Empovia (“us”, “we”, or “our”) and governs data collection and usage at all Empovia sites and services; it does not apply to other online or offline sites, products or services. Empovia is a general audience website intended for users of all ages. The personal information of all users is collected, used, and disclosed as described in this Statement of Privacy. This Privacy Policy describes how we collect, use, and disclose your personal information in compliance with the California Consumer Privacy Act of 2018 (“CCPA”).

Please read our Terms of Service before accessing our Services. To the extent permitted under the applicable law, by accepting the Terms of Service, you agree with our privacy practices as described in this Policy. If you cannot agree with this Policy, Terms of Service, or other policies, please do not access or use our Services.

We may modify this Policy at any time, and non-material changes may apply to any Personal Information we already hold about you, as well as any new Personal Information collected after the Policy is modified. If we make changes, we will notify you by revising the date at the top of this Policy. We will provide you with advanced notice by email or telephone number, which we have on file, or through a notice on our website if we make any material changes to how we collect, use, or disclose your Personal Information or that impact your rights under this Policy. The such material change will not apply retroactively to any Personal Information we already hold about you. If you continue to access or use our Services after receiving the notice of changes, you acknowledge your acceptance of the updated Policy.

In addition, we may provide you with real-time disclosures or additional information about the Personal Information handling practices of specific parts of our Services. Such notices may supplement this Policy or provide you with additional choices about how we process your Personal Information.

Who We Are

Our website address is: https://empovia.co

Collection of Your Personal Information

The personal information we collect about you may include:

  • Identifiers such as your name, postal address, email address, and phone number;
  • Commercial information, such as products or services you purchase from us;
  • Internet or other electronic network activity information, such as your browsing history, search history, and information regarding your interaction with our website;
  • Geolocation data, such as your location;
  • Audio, electronic, visual, thermal, olfactory, or similar information, such as call recordings;
  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order and send you the order,
  • Professional or employment-related information, if you apply for a job with us; and
  • Inferences drawn from any of the information listed above to create a profile about you reflecting your preferences, characteristics, behavior, and attitudes.

We collect this personal information directly from you, as well as automatically through our website and third-party service providers. We may also obtain personal information from other sources, including publicly available databases and our business partners.

We may use your personal information for the following purposes:

  • To fulfill your requests for products and services;
  • To communicate with you about your orders, purchases, and account information;
  • To personalize your experience on our website;
  • To conduct research and analyze usage trends;
  • To comply with legal obligations and respond to lawful requests;
  • To protect our rights, interests, and property; and
  • To recruit and evaluate job applicants.

We also collect information about you during the checkout process at our store. We also use cookies to keep track of cart contents while you’re browsing our site. View our Cookie Policy below.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes such as to:

  • Send you information about your account and order
  • Create your account for our LMS
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
  • If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

When using our LMS, we store course progress, including completion status, quiz scores, assignments and/or essay submissions (if applicable). We will also store comments on courses, lessons, topics, assignments, and essays if you choose to leave them.

For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number, and credit card/payment details. Members of our team have access to the information you provide us. For example, both Administrators and Group Leaders can access Order information such as your enrolled courses, course progress, and username/email address. Any additional information added to your WordPress User Profile can also be visible to the administrator(s).

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read the Mailchimp Privacy Policy here.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Use of Cookies

Cookies are small text files that are placed on your device (e.g., computer, smartphone, or tablet) when you access our website. Cookies are used to help us enhance your user experience and to provide certain functionalities on our website. Some cookies may also collect information about your browsing behavior or usage patterns.

We use the following types of cookies on our website:

  • Strictly Necessary Cookies: These cookies are essential for the functioning of our website and cannot be turned off in our systems. They are usually set in response to your actions, such as logging in or filling out forms. You can set your browser to block these cookies, but some parts of the website may not work as a result.
  • Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, how visitors navigate between pages, and whether they receive error messages. We use this information to improve the performance and design of our website.
  • Functional Cookies: These cookies enable our website to provide enhanced functionality and personalization, such as remembering your language preferences or login information.
  • Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

We may use third-party cookies on our website for the following purposes:

  • Analytics and Performance: We use Google Analytics to collect information about how visitors use our website. Google Analytics uses cookies to collect information about your visit to our website, including your IP address, browser type, and referral source. We use this information to improve the performance and design of our website.
  • Advertising: We may use third-party advertising networks to serve advertisements on our website. These networks may use cookies to collect information about your browsing behavior and interests, and to deliver advertisements that are tailored to your interests.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You can control cookies by adjusting the settings on your browser. Most browsers allow you to block or delete cookies, or to set preferences for certain types of cookies. However, if you block or delete cookies, some parts of our website may not work properly.

We may update this Cookie Policy from time to time in response to changes in applicable laws or our use of cookies. We will notify you of any material changes to this Cookie Policy by posting the revised policy on our website or by other means. We encourage you to periodically review this Cookie Policy to stay informed about our use of cookies.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

We may share your personal information with our service providers, who help us operate our business and provide products and services to you. We may also share your personal information with third parties for other business purposes, including marketing and advertising and automated spam detection service.

We accept payments through Visa, Mastercard, American Express, PayPal, Bancontact, EPS, Apple Pay, Google Pay, and Stripe. When processing payments, some of your data will be passed to them, including information required to process or support the payment, such as the purchase total and billing information.

Please see the following for more detailed information:

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your Rights Under the CCPA

Under the CCPA, you have the following rights:

  • Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected your personal information, the purposes for which we collected your personal information, and the categories of third parties with whom we shared your personal information.
  • Right to Delete: You have the right to request that we delete your personal information that we have collected from you.
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell your personal information to third parties.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.

To exercise any of these rights, please contact us using the information provided below.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@empovia.co